Smart plug hs100 suddenly disconnected from wifi
Smart plug hs100 suddenly disconnected from wifi
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2017-05-28 18:33:46 - last edited 2020-03-09 07:09:02
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Smart plug hs100 suddenly disconnected from wifi
2017-05-28 18:33:46 - last edited 2020-03-09 07:09:02
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I have 5 smart plugs hs100, and I am very disappointed how it working. Every day I have situation that one or two of them disconnect from wifi. I am using apple air router and also cisco router. With both of them I have absolutely same situation. I am using smart plugs for watering flowers and other things. Also a set up schedule to turn on system at 6AM and turn off system at 6.15AM. In last 5 days I have situation that two times sistem turn on smart plug on time but never turn off because smart plug, without any reasons disconnected from wifi, and two times was flood on my terrace. For me those smart plugs are totally unsafe and there are not useful for process wher is very important reliability of the system. Do you have any idea why smart plugs sometimes disconnect from wifi and never connect again?
Thank you in advance,
Sava
Hardware Version :
Firmware Version :
ISP :
I have 5 smart plugs hs100, and I am very disappointed how it working. Every day I have situation that one or two of them disconnect from wifi. I am using apple air router and also cisco router. With both of them I have absolutely same situation. I am using smart plugs for watering flowers and other things. Also a set up schedule to turn on system at 6AM and turn off system at 6.15AM. In last 5 days I have situation that two times sistem turn on smart plug on time but never turn off because smart plug, without any reasons disconnected from wifi, and two times was flood on my terrace. For me those smart plugs are totally unsafe and there are not useful for process wher is very important reliability of the system. Do you have any idea why smart plugs sometimes disconnect from wifi and never connect again?
Thank you in advance,
Sava
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Re:Smart plug hs100 suddenly disconnected from wifi-Solution
2020-11-07 09:36:11 - last edited 2020-11-09 03:45:46
@Cineview Hi!!! Its in the Wifi router configuration (in the Wireless section normally).
After months of use after toggling to Fixed Channel, the plugs only disconnected once (before that, they disconnected almost everyday).
Best regards!!!
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2021-06-16 07:45:47
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Re:Smart plug hs100 suddenly disconnected from wifi
2021-06-16 07:45:47
@Ollie.com Hello,
You may need to contact router support to change the Wi-Fi channel & a lower channel width on 2.4Ghz WiFi and see if plug becomes stable.
Please also make sure your plug is the on the latest firmware (Kasa app-- settings-- firmware update) and make sure Kasa app version is up to date.
Here is how to change channel and channel width settings on tp-link router:
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2017-05-28 18:33:46 - last edited 2020-03-09 07:09:02
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