Smart Home Community > All Threads > Unable to reset Kasa password
< All Threads

Unable to reset Kasa password

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Unable to reset Kasa password

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Unable to reset Kasa password
Unable to reset Kasa password
2018-07-09 16:58:30
Model :

Hardware Version :

Firmware Version :

ISP :

Hi,

I purchased two TP Link smart bulbs six months ago.

I have since forgotten the password for the Kasa app.

Every time I click the 'Click to Reset password' button in the email I get sent to this URL: https://accounts3.tplinkcloud.com/reset?email=benroberts%40startmail.com&code=0e0284a34ccb45c59c5775dc90ed5815〈=en_us

Stating: 'Password Reset Link Expired'

'The password reset link has expired. Please submit a new request.'





This is very frustrating. Might have to switch to Philips if the issue is not resolved soon!

Any assistance is appreciated.
  1      
 
  1      
 
#1
Options
3 Reply
Re:Unable to reset Kasa password
2018-07-11 11:26:08
Did you click that link in time after you submit the request?

Or try to click forget your password via https://www.tplinkcloud.com/index.php

If you still get the error message, email tp-link support directly with your Kasa account and basic product info.

NOTE: try to clear the cookies of your web browsers and try above tip.

good luck.. :)
  0  
  0  
#2
Options
Re:Unable to reset Kasa password
2019-06-14 03:03:09

I'm having same pr

  1  
  1  
#3
Options
Re:Re:Unable to reset Kasa password
2019-06-17 07:44:23

Hi,

 

Please provide more information, that will help a lot. 

 

Good day. 

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#4
Options

Information

Helpful: 1

Views: 6354

Replies: 3

Related Articles
Unable to reset KASA KC115
289 0
HS100 unable to reset
1294 0
Unable to reset
548 0
My smart kasa bulb does not reset
2090 0
Have to reset password every time I open Kasa or cloud cam app
1316 0
TP link Kasa LB120 wont reset
3883 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.