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Unable to reset Kasa password

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Unable to reset Kasa password

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Unable to reset Kasa password
Unable to reset Kasa password
2018-07-09 16:58:30
Model :

Hardware Version :

Firmware Version :

ISP :

Hi,

I purchased two TP Link smart bulbs six months ago.

I have since forgotten the password for the Kasa app.

Every time I click the 'Click to Reset password' button in the email I get sent to this URL: https://accounts3.tplinkcloud.com/reset?email=benroberts%40startmail.com&code=0e0284a34ccb45c59c5775dc90ed5815〈=en_us

Stating: 'Password Reset Link Expired'

'The password reset link has expired. Please submit a new request.'





This is very frustrating. Might have to switch to Philips if the issue is not resolved soon!

Any assistance is appreciated.
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#1
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3 Reply
Re:Unable to reset Kasa password
2018-07-11 11:26:08
Did you click that link in time after you submit the request?

Or try to click forget your password via https://www.tplinkcloud.com/index.php

If you still get the error message, email tp-link support directly with your Kasa account and basic product info.

NOTE: try to clear the cookies of your web browsers and try above tip.

good luck.. :)
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#2
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Re:Unable to reset Kasa password
2019-06-14 03:03:09

I'm having same pr

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#3
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Re:Re:Unable to reset Kasa password
2019-06-17 07:44:23

Hi,

 

Please provide more information, that will help a lot. 

 

Good day. 

 

 

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#4
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Helpful: 1

Views: 6703

Replies: 3

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