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HS110 not turning off

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HS110 not turning off

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Andrew_B

2019-09-07 04:52:53 - last edited 2019-09-07 05:51:11

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HS110 not turning off

2019-09-07 04:52:53 - last edited 2019-09-07 05:51:11

Model: HS110

Hardware Version: V1

Firmware Version: 1.2.5

I ordered a new HS110 from an online seller on Lazada Philippines but I'm having problems making it work.

HS110 won't turn off via Kasa app or physical power button.

I tried multiple factory resets, changing sockets, plugging in a different device. But still the same.

I read here in the forum that I'm supposed to hear a "click", however, I don't hear one when using the app or physical power button.

Although, when I do a factory reset, or when I plug the HS110 into a socket, I hear one loud click. Probably only when the device first boots up.The attached device turns ON after that click, but cannot be turned Off anymore after.

Video:

Via Kasa app:

https://www.youtube.com/watch?v=BSOOyj5WPBA

Via manual unplugging, and physically pressing the power button:

https://www.youtube.com/watch?v=zIaIMZ5NYNc

Doing a factory reset:

https://www.youtube.com/watch?v=qfivJnDbZiI

Devices I tested:

16" 50w stand fan
Samsung Charger (for S8)

Desktop CPU

3 Reply

Kevin_Z

2019-09-10 08:39:16

Posts: 21610

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Registered: 2018-12-24

Re:HS110 not turning off

2019-09-10 08:39:16

@Andrew_B

Thanks for your clarification.

Cause you have tried different sockets, appliances and reset it but still failed, there may have something wrong with the HS110.

What is the model number of the appliance plugged into it? And what is the power consumption?

When and where did you buy it?

What is the current serial number?

Good day.

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Andrew_B

LV1

2019-09-15 05:58:53

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Re:HS110 not turning off

2019-09-15 05:58:53

@Kevin_Z

Hi, first thing I tried was a 50w stand fan. I'll send you a pic of the serial number and hope that it could help you identify the batch of defective products.

Anyway, I already returned the item to the seller last week and ordered 3 cheap unbranded smart plugs instead.

Kevin_Z

2019-09-18 07:17:52

Posts: 21610

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Re:HS110 not turning off

2019-09-18 07:17:52

@Andrew_B

Thanks for your reply.

Seems that this device is faulty; anyway, cause you have returned it and got another 3 smart cheaper plugs instead, you can use them now.

If need more help in the future, do not hesitate to contact us.

Good day.

Andrew_B

2019-09-07 04:52:53 - last edited 2019-09-07 05:51:11

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Registered: 2019-09-07

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