HS110 not turning off

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HS110 not turning off

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
HS110 not turning off
HS110 not turning off
2021-12-24 01:03:20
Model: HS110  
Hardware Version: V2
Firmware Version: 1.5.10

This Smart socket has been used daily for a long time but recently, I think today, stopped turning off automatically. 
 

On the app, turning off and on are acknowledged but the louder click is only heard when turning on. Pressing it's button also doesn't turn off connected equipment. 
 

i have this equipment connected to it: 1) an air purifier (75W) & 2) Apple charger (20W). Sometimes also a subwoofer (19W), but that's infrequently active. 
 

What can be done? What's the warranty?

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Re:HS110 not turning off
2021-12-30 12:10:44

Hello @ARuz 

Sorry for the late reply, it should be a defective unit if manually turn press switch does not cut the power for device. 

You could contact local support or retailer with SN and receipt to check device warranty

Please refer to local RMA policy here for warranty period:

https://www.tp-link.com/support/replacement-warranty/

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