HS110 amber light does not change

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HS110 amber light does not change

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
HS110 amber light does not change
HS110 amber light does not change
2020-02-02 21:53:06 - last edited 2020-12-01 11:30:35
Model: HS110  
Hardware Version:
Firmware Version:

Hi there

 

I can't connect to my HS110. The light is amber and doe not change.

Pressing on gear button has no reaction.

 

 

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#1
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10 Reply
Re:HS110 amber light does not change
2020-02-13 04:01:01 - last edited 2020-12-01 11:30:35
Hello, if the WiFi LED is always solid amber and even no response when factory reset, I am afraid the plug is defective now, please contact the retailer where you purchased it or contact the local Technical Support to check the warranty. Really sorry for any inconvenience caused, and have a nice day!
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#2
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Re:HS110 amber light does not change
2020-02-13 11:08:27

Thanks @Marcia.Zhang 

 

Will do

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#3
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Re:HS110 amber light does not change
2020-11-29 16:45:34

@Marcia.Zhang OH go seriously,... I have 4 such devices with only this amber light problem of the total 7 I have.

The devices state that they can handle 3680 watt with 16 Amp max. I but I think that is not true, the devices that failed over time are all devices that where connected to washing machine, dishwasher, tumble dryer, freezer. Non of these device are more then the maximum.
I think they can only handle small electronics like a light.

Really disappointed in these smart plugs3

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#4
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Re:HS110 amber light does not change
2020-11-30 20:22:40

@Marcia.Zhang I have the same problem. I connected the HS100 smart plug to my wifi, then it wanted to update firmware. I let it do that, the phone app said it had finished updating. Now, it has dropped off the wifi, and the wifi light stays solid orange. Pressing and holding down the reset button does nothing. The only thing which does work, is the on/off switch. The wi-fi light is stuck on orange.

 

it looks like the firmware update has broken it.

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#5
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Re:HS110 amber light does not change
2020-12-01 11:35:01
Ok, so I returned my plug to Tech Support. Luckily it still had a warranty and was confirmed to be defective. We can close the thread
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#6
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Re:HS110 amber light does not change
2020-12-01 11:36:49 - last edited 2020-12-01 11:37:17

Sounds like a truth. Mine was connected to the water boiler with 1600 W consumption. Too bad I really liked the plug

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#7
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Re:HS110 amber light does not change
2020-12-03 02:35:45

@Dimitri76 

Hi

For your case, please feel to contact the local support team to check for warranty service.

Thank you very much.

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#8
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Re:HS110 amber light does not change
2020-12-15 17:05:46

 

Dimitri76 wrote

@Marcia.Zhang OH go seriously,... I have 4 such devices with only this amber light problem of the total 7 I have.

The devices state that they can handle 3680 watt with 16 Amp max. I but I think that is not true, the devices that failed over time are all devices that where connected to washing machine, dishwasher, tumble dryer, freezer. Non of these device are more then the maximum.
I think they can only handle small electronics like a light.

Really disappointed in these smart plugs3

@ Dimitri76 

Los dispositivos son de 3680w pero con carga resistiva, cuando se conectan cargas inductivas o similar la potencia maxima no es la que dice tp-link, en las instrucciones dice la potencia maxima de cada accesorio conectado. Es una mentira mas de Tp-link.

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#9
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Re:HS110 amber light does not change
2021-10-15 11:19:26

Seems like common issue, mine is just out of warranty :(

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#10
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Re:HS110 amber light does not change
2021-10-15 11:37:52

Yeah, @Kokk07. According to the internet posts, if the socket was a significant heavy load (like in my case water heater) it fails. 

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#11
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