Alexa cannot show video from Tapo C100
Hi,
I have just bought a Tapo C100 camera and everything went fine with Tapo app on smartphones. I can view the video and change the settings easily.
For the Alexa device I have at home, I did manage to add the Tapo camera through Alexa skill. However, when I asked Alexa device to show the video, i.e. "Alexa, show me <camera name>", the device asked to wait for about 30s and then showed nothing.
Could you please provide more technical hints for this situation.
Best,
Towardthesea
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Good day,
Are you still able to control on the Tapo camera over 3/4G network?
And did Alexa work with Tapo camera before?
Moreover, did Alexa work fine other devices with no delay?
Thank you very much.
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Hi @TP-Link ,
Thanks for your reply. Following are my answers of your questions:
1. Yes, Tapo can be controlled over 4G
2. No, this was the first time I tried to connect Alexa with Tapo devices
3. Yes, my Alexa had worked with other cameras and devices.
Waiting for your hints.
Cheers,
T.
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Hi, thank you very much for your kind reply.
We would like to follow up on your case by email and please have a check of your email box later.
At the same time, could you please help me check the following information:
1. Are you able to live-view the camera on the Alexa APP directly?
2. Would rebooting the camera and Alexa make any difference?
Thank you very much.
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Hi @TP-Link ,
As already responded via email, the followings are my answers to your questions:
1. Alexa app does not allow view any cameras, I have double-checked again!
2. Rebooting all devices does not help.
Cheers,
Towardthesea
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