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Alexa cannot show video from Tapo C100

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Alexa cannot show video from Tapo C100

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Alexa cannot show video from Tapo C100
Alexa cannot show video from Tapo C100
2020-12-05 10:10:32
Model: Tapo C100  
Hardware Version:
Firmware Version:

Hi,

 

I have just bought a Tapo C100 camera and everything went fine with Tapo app on smartphones. I can view the video and change the settings easily. 

For the Alexa device I have at home, I did manage to add the Tapo camera through Alexa skill. However, when I asked Alexa device to show the video, i.e. "Alexa, show me <camera name>", the device asked to wait for about 30s and then showed nothing.

 

Could you please provide more technical hints for this situation.

 

Best,

Towardthesea

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#1
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5 Reply
Re:Alexa cannot show video from Tapo C100
2020-12-06 07:51:47

@towardthesea 

Good day,

Are you still able to control on the Tapo camera over 3/4G network?

And did Alexa work with Tapo camera before?

Moreover, did Alexa work fine other devices with no delay?

 

Thank you very much.

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#2
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Re:Alexa cannot show video from Tapo C100
2020-12-06 13:34:11

Hi @TP-Link ,

 

Thanks for your reply. Following are my answers of your questions:

1. Yes, Tapo can be controlled over 4G

2. No, this was the first time I tried to connect Alexa with Tapo devices

3. Yes, my Alexa had worked with other cameras and devices.

 

Waiting for your hints.

Cheers,

T.

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#6
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Re:Alexa cannot show video from Tapo C100
2020-12-09 09:39:18

@towardthesea 

Hi, thank you very much for your kind reply.

We would like to follow up on your case by email and please have a check of your email box later.

At the same time, could you please help me check the following information:

1. Are you able to live-view the camera on the Alexa APP directly?

2. Would rebooting the camera and Alexa make any difference?

Thank you very much.

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#7
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Re:Alexa cannot show video from Tapo C100
2020-12-29 12:10:46

Hi @TP-Link ,

As already responded via email, the followings are my answers to your questions:

1. Alexa app does not allow view any cameras, I have double-checked again!

2. Rebooting all devices does not help.

 

Cheers,

Towardthesea

 

 

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#8
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Re:Alexa cannot show video from Tapo C100
2021-07-29 15:24:48

@towardthesea 

 

Hi there, I was just wondering if you ever managed to get this resolved?

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#9
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