Problem Playback function in Tapo C200 app version 2.2.36. Version 2.2.35 works correct.

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Problem Playback function in Tapo C200 app version 2.2.36. Version 2.2.35 works correct.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Problem Playback function in Tapo C200 app version 2.2.36. Version 2.2.35 works correct.
Problem Playback function in Tapo C200 app version 2.2.36. Version 2.2.35 works correct.
2020-12-13 21:11:30 - last edited 2021-02-25 07:09:17
Model: Tapo C200  
Hardware Version: V1
Firmware Version: 1.0.17

On  the Playback page motion detection recordings are marked with orange sections in a time diagram. To show a recording you have to click to left of a orange section and the marker jump to the nearest section to right and start the recording from the beginning. This function is ok in version 2.2.35 on my both android phones. After installing version 2.2.36 on one phone I discovery that to show a recording you must click in an orange section and the playback start exactly where you click, not from the beginning of the recording. Difficult to hit the beginning if you don't zoom in.

I'm sure this is a "feature" in version 2.2.36, because after updating my second phone I have the same problem with that.

Where can I find version 2.2.35 to install again instead om 2.2.36?

 

 

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#1
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1 Accepted Solution
Re:Problem Playback function in Tapo C200 app version 2.2.36. Version 2.2.35 works correct. -Solution
2020-12-22 09:07:35 - last edited 2021-02-25 07:09:17

@aroy 

Thank you very much for your concern about this case.

This issue would be fixed on the next App update.

 

Thanks a lot for your understanding and support.

 

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Re:Problem Playback function in Tapo C200 app version 2.2.36. Version 2.2.35 works correct.
2020-12-15 07:48:40

@BoK 

Good day,

Thank you very much for your kind feedback.

We have reported to this feedback to the senior engineers and they are checking this issue now.

And if there is any further news, I would update here.

 

Thank you very much.

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#2
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Re:Problem Playback function in Tapo C200 app version 2.2.36. Version 2.2.35 works correct.
2020-12-17 09:48:16

@BoK 

I have the same problems. My C200 is only 3 weeks old and I ordered another c100 basing on the functionalities of C200. But it seems one of the most important function for which many of us are buying these products is not working. While the company may be working for a solution, it should made available the 2.2.35 for downloading and installation during the interim period. This will be appreciated greatly by all. The company should not desert its customers.

 

Sincerely

 

Aroy

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#3
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Re:Problem Playback function in Tapo C200 app version 2.2.36. Version 2.2.35 works correct. -Solution
2020-12-22 09:07:35 - last edited 2021-02-25 07:09:17

@aroy 

Thank you very much for your concern about this case.

This issue would be fixed on the next App update.

 

Thanks a lot for your understanding and support.

 

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#4
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Re:Problem Playback function in Tapo C200 app version 2.2.36. Version 2.2.35 works correct.
2021-02-25 01:07:22

@TP-Link I have that same problem. Just got my c200 3days ago and can't watch replay

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#5
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Re:Problem Playback function in Tapo C200 app version 2.2.36. Version 2.2.35 works correct.
2021-04-27 16:34:56

@BoK

 

The same issue is occuring now in the version 2.3.26.

 

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