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Problem Playback function in Tapo C200 app version 2.2.36. Version 2.2.35 works correct.

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Problem Playback function in Tapo C200 app version 2.2.36. Version 2.2.35 works correct.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

BoK

2020-12-13 21:11:30 - last edited 2021-02-25 07:09:17

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Registered: 2020-12-13

Problem Playback function in Tapo C200 app version 2.2.36. Version 2.2.35 works correct.

2020-12-13 21:11:30 - last edited 2021-02-25 07:09:17

Model: Tapo C200

Hardware Version: V1

Firmware Version: 1.0.17

On the Playback page motion detection recordings are marked with orange sections in a time diagram. To show a recording you have to click to left of a orange section and the marker jump to the nearest section to right and start the recording from the beginning. This function is ok in version 2.2.35 on my both android phones. After installing version 2.2.36 on one phone I discovery that to show a recording you must click in an orange section and the playback start exactly where you click, not from the beginning of the recording. Difficult to hit the beginning if you don't zoom in.

I'm sure this is a "feature" in version 2.2.36, because after updating my second phone I have the same problem with that.

Where can I find version 2.2.35 to install again instead om 2.2.36?

1 Accepted Solution

TP-Link

2020-12-22 09:07:35 - last edited 2021-02-25 07:09:17

Posts: 6831

Helpful: 3037

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Stories: 28

Registered: 2018-07-23

Re:Problem Playback function in Tapo C200 app version 2.2.36. Version 2.2.35 works correct. -Solution

2020-12-22 09:07:35 - last edited 2021-02-25 07:09:17

@aroy

Thank you very much for your concern about this case.

This issue would be fixed on the next App update.

Thanks a lot for your understanding and support.

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Recommended Solution

5 Reply

TP-Link

2020-12-15 07:48:40

Posts: 6831

Helpful: 3037

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Registered: 2018-07-23

Re:Problem Playback function in Tapo C200 app version 2.2.36. Version 2.2.35 works correct.

2020-12-15 07:48:40

@BoK

Good day,

Thank you very much for your kind feedback.

We have reported to this feedback to the senior engineers and they are checking this issue now.

And if there is any further news, I would update here.

Thank you very much.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!

aroy

LV1

2020-12-17 09:48:16

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Registered: 2020-12-17

Re:Problem Playback function in Tapo C200 app version 2.2.36. Version 2.2.35 works correct.

2020-12-17 09:48:16

@BoK

I have the same problems. My C200 is only 3 weeks old and I ordered another c100 basing on the functionalities of C200. But it seems one of the most important function for which many of us are buying these products is not working. While the company may be working for a solution, it should made available the 2.2.35 for downloading and installation during the interim period. This will be appreciated greatly by all. The company should not desert its customers.

Sincerely

Aroy

TP-Link

2020-12-22 09:07:35 - last edited 2021-02-25 07:09:17

Posts: 6831

Helpful: 3037

Solutions: 536

Stories: 28

Registered: 2018-07-23

Re:Problem Playback function in Tapo C200 app version 2.2.36. Version 2.2.35 works correct. -Solution

2020-12-22 09:07:35 - last edited 2021-02-25 07:09:17

@aroy

Thank you very much for your concern about this case.

This issue would be fixed on the next App update.

Thanks a lot for your understanding and support.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!

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Problem Playback function in Tapo C200 app version 2.2.36. Version 2.2.35 works correct.

Problem Playback function in Tapo C200 app version 2.2.36. Version 2.2.35 works correct.

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