Smart Home Community > All Threads > Unable to access recordings
< All Threads

Unable to access recordings

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Unable to access recordings

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Unable to access recordings
Unable to access recordings
2021-07-17 20:06:55
Model: Tapo C310  
Hardware Version:
Firmware Version:

Hi all, So I've had my Tapo C310 installed for about 3 weeks. All has been working well and I can view any recordings whenever I need to no problem. Today though when I tried to access them I got the message "It looks like you've reached your device limit for this recording, please try later"

 

Now I am unable to access any of the previous recordings. 
 

I have a 128gb SD card installed, the camera is set to detection recording only and it is set on loop recording. 
 

Does anyone know what the problem could be? 

  0      
 
  0      
 
#1
Options
1 Reply
Re:Unable to access recordings
2021-07-19 07:53:45

@RobsonD Hello, 

Currently Tapo APP only allows 1 device to watch Playback at the same time, when there is more than 1 device trying to view Playback at that time, the message "you have reached your device limit for playing this video.' will pop up.  Please check if there is a different phone watching Playback at the same time.

Hope this could help explain~

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 1539

Replies: 1

Related Articles
Access to recordings
151 0
Individual delete for recordings
341 1
Remote Access to recordings
315 0
Nc450 unable to playback recordings
862 0
Can't view Cloud video recordings via internet
1759 1
Tapo C310 and recordings
1114 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.