@Solla-topee no. Turning it on and off 5 times didn't make a difference. Any more suggestions? 

Solla-topee wrote

Hello @Disco181 

Note when factory reset the bulb, please switch off-on slowly, with around 1 sec interval. 

Please refer to this FAQ/ Video here to reset tapo bulb 

Reset Video: https://www.tp-link.com/support/download/tapo-l510e/

How to reset the Tapo smart bulb

Hope this helps!

 

@Solla-topee thanks for your help. It's still not working. I purchased the bulb from Amazon and I cannot see how to request a replacement under warranty from them. Can you point me in the right direction?

Solla-topee wrote

Hello @Disco181 

If bulb does not flash 3 times after a factory reset , you could try

1. Try a different light fixture and try factory reset  (turn off- on Smart Bulb 5 times Slowly, not too quick, the time duration is around 1s.）

2. Manually unscrew bulb from lamp and screw it back on 5 times
 

If still bulb still won't reset, you may contact retailer or local support to check warranty with the product SN proof of purchase and troubleshoot steps you've tried. 

Thank you for your time with troubleshooting. 

 

It would appear that I need to register the bulb with the TPLink website and create a return through there. However, the website asks for the bulb's serial number which is not present on the bulb. I no longer have the original packaging so have no way of ascertaining what it is. Please advise.

It would appear that I need to register the bulb with the TPLink website and create a return through there. However, the website asks for the bulb's serial number which is not present on the bulb. I no longer have the original packaging so have no way of ascertaining what it is. Please advise.