Smart Home Community > All Threads > Gray screen when I try to view camera
< All Threads

Gray screen when I try to view camera

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Gray screen when I try to view camera

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Gray screen when I try to view camera
Gray screen when I try to view camera
2022-03-14 18:29:52 - last edited 2022-07-29 05:39:59
Model: Tapo C200  
Hardware Version: V2
Firmware Version: 1.1.17

Hello,

I bought this camera (C200) and the app worked perfectly for the first weeks or so, until now.

 

When I open the app it says the camera is online, but when I tap on it I get a gray screen loading, until it asks me to retry.

If I press 'retry' like 5 or 6 times I can sometimes view the camera, but it's really annoying since I need to wait like 10 minutes before

it starts working.

 

I tried it also on two other phones: another android and an iphone, same problem. Tried restarting the camera, the phone and even tried reinstalling the app, nothing worked.

 

Any idea on what could be the problem?

  1      
 
  1      
 
#1
Options
3 Reply
Re:Gray screen when I try to view camera
2022-03-15 02:05:11 - last edited 2022-03-15 02:06:16

 Hello  @cmarco 

Can I know are you watching camera Live view and get ' retry' error 

  • When access camera  locally (phone connected to home Wi-Fi network),is there any error? 
  • When access camera  remotely (LTE or different network) from App, is there any error? 
  • please share a photo of error message 
  • Mac address of camera (please share by private message)

 

If camera work fine when phone connected to local home Wi-Fi network, here are some tips : 

  • Try to connect camera directly to main router, not extenders or AP 
  • Try to change router DNS to 8.8.8.8, save the settings and reboot router
  • Check if router firewall blocked tp-link domain 
  • Confirm kasa app & camera firmware are both up to date 
  •  

May I know the model and Android / IOS version of phone ? 

 

 

 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
  0  
  0  
#2
Options
Re:Gray screen when I try to view camera
2022-07-28 13:52:34

  @cmarco I am also facing the same issue.

  0  
  0  
#3
Options
Re:Gray screen when I try to view camera
2022-07-29 05:39:45 - last edited 2022-07-29 05:39:59

Hello   @ChiragGupta 

If your camera has been worked fine and suddenly live view is inaccessible.

Try to reboot camera first,if that does not work, please try to factory reset camera and reinstall camera in the app 

How to reset my Tapo camera

You could also try some tips here in this troubleshooting FAQ: What should I do if I can't view the Tapo camera?
>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
  0  
  0  
#4
Options

Information

Helpful: 1

Views: 1555

Replies: 3

Related Articles
Unable to view the camera stream.
1107 0
Tapo C200 black screen with the word smart home camera
1417 0
View videos from notifs while Camera is offline
328 0
Unable to view camera over Mobile network
849 0
Black screen in Tapo app (both in camera and history)
1413 0
TP-Link NC200 Camera Control can't view on screen
3211 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.