Following the 1.1.19 update, the night color mode is yellow
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Following the 1.1.19 update, the night color mode is yellow.when I turn on the lights it looks normally colored and lit. In res everything I do sees on a yellow background.This is the tapo C320WS
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hello @Sanitarul
Thank you for the feedback, please share a photo here (attach photo by click the 'Pic' icon)so we could get the concern better, thank you!
Can I know where is the camera located, is there any external light resource near it, thank you.
- Copy Link
- Report Inappropriate Content
The difference after the update
- Copy Link
- Report Inappropriate Content
Is it possible to downgrade the firmware?
- Copy Link
- Report Inappropriate Content
@Sanitarul Hello,
I have shared your case with our team and wait for the reply, to better assist with your case, I'd like to escalate your case to look into that further.
May I knowMAC address of camera, please share the MAC address with us via private message, the model of your phone and its Android/ IOS version, you may try a different mobile device and see if that makes any difference.
What is the Tapo APP version, confirm APP is up to date.thank you.
- Copy Link
- Report Inappropriate Content
@Sanitarul many thanks for the information provided, I escalated your case through support ticket TKID220426629 to follow up further. Please check your inbox.
- Copy Link
- Report Inappropriate Content
@Sanitarul how did you fix yellow tint on camera
- Copy Link
- Report Inappropriate Content
Information
Helpful: 2
Views: 904
Replies: 6
Voters 1