@Solla-topee  Thanks for checking the logs. You are confirming that there is a hardware fault with this model of plug so, am I entitled to a refund or replacement? If TP links cloud makes a request to my home network, there would need to be a HTTP 200 response coming from the plug to acknowledge it received the request and did what it was told. If it did not do this, it will have timed out or returned some sort of negative response code. Since you confirmed this was not the case, it looks like the request to turn on the plug was a success, but it failed to turn the plug on/off. If this is what you saw, then it appears all of my plugs are defective. Do you know if a firmware update is on the way or do I just get a replacement for all of these defective plugs.

One thing that I dont understand, and makes me feel the logs weren't actually checked is that Google home will show an error to say "Something went wrong". If TP link was able to send the request to my home network and did not detect an issue, Google Home should be under the impression that everything went well. There is most definitely a network issue here. I dont believe the logs were actually checked.

I am not saying TP link is at fault here but you guys most definitely have the error logged somewhere. If Google sends a request to TP link to say "Turn on device ABC" it will wait for a response and when it does not get one, or gets an error response from the HTTP request, the cause of that error will be logged in your system somewhere. If not, surely the plugs themselves have some sort of log that will help.

I just want someone to help me debug this instead of constantly finding new things for me to do or ways to blame someone else. I have 10 tapo plugs and none of them are working right for me. Other brand smart plugs work fine and other tapo products work fine. Sure, it may be my home network but there's currently no reason to believe it is. You guys have failed to provide me with anything to help debug the issue. It's just finger pointing and "have you tried this". It feels like I am talking with a chatbot over email. It has been weeks now and I have asked several times if someone can check the logs and it has been ignored every time.

If it is a case that TP links cloud network tries to send a request to my home network to turn on a plug and you get back some error message to suggest my home network rejected the request or something, this is great. I can go to my ISP with this information and get the issue fixed. I have already called them and they said they see no issues and have optimised the network for low bandwidth devices. Without more substantial information on the cause of the problem, what can they really do? This is why I have been asking for help. It may not be TP links fault but you guys have the answer to what is wrong. The cloud network cant communicate with my home network effectively and i have no access to any logs to diagnose why.