The time zone problem

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The time zone problem

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The time zone problem
The time zone problem
2022-07-17 08:49:55 - last edited 2022-07-18 11:55:36
Model: Tapo C210  
Hardware Version: V1
Firmware Version: 1.1.18

I live in Romania and I set the time zone UTC+2:00(Europe/Athens). Everything is ok except the one-hour gap between the time on the timeline and the time in the activity area.

In the attached image, when I choose the video where it detected a person at 12:22:20, on the timeline jumps at 11:22:20. The same problem occurs with tapo C310 models (v1, firmware 1.1.12) after the latest updates. I also tried the recommendations from the address Tapo Camera Shows Wrong Date and Time

Thanks!

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#1
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1 Accepted Solution
Re:The time zone problem-Solution
2022-07-18 11:55:21 - last edited 2022-07-18 11:55:36

 

  @Solla-topee I found out where the problem was. I uninstalled tapo 2.8.20, I installed the tapo 2.8.14 application (from apkpure ) and everything is ok. I hope this bug is fixed in the next version. Thanks!

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#4
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Re:The time zone problem
2022-07-18 02:17:23

Hello   @Masac 

Thank you for the feedback! I'd share your case with our for some further investigation,

At the same time, please always keep the Tapo APP and device firmware are both up to date.

Can you share some information here with us : 

the Tapo APP version (Tapo APP> Me> About); the model of your phone and its Android or IOS version? Thank you 

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#2
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Re:The time zone problem
2022-07-18 03:37:32

  @Solla-topee Tapo APP version 2.8.20

Phone: Huawei P20 Pro-Android 10

Thanks!

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#3
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Re:The time zone problem-Solution
2022-07-18 11:55:21 - last edited 2022-07-18 11:55:36

 

  @Solla-topee I found out where the problem was. I uninstalled tapo 2.8.20, I installed the tapo 2.8.14 application (from apkpure ) and everything is ok. I hope this bug is fixed in the next version. Thanks!

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#4
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Re:The time zone problem
2022-07-19 05:39:07

  @Masac I'd share your case with our team to take a closer look at the issue you've reported.

 Thank you very much for sharing more information and share solution here with us!

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