TP-Link Tapo L900-5 led strip not working properly
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.TP-Link Tapo L900-5 led strip not working properly
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hello.
My led strip has been working flawlessly for the past 4 months since I purchased it. However it has started misbehaving 2 days now.
The first problem, a major one I have to say, is that now it is impossible to switch off the led strip. No matter if I try to switch it off through the app or through the controller, the led strip turns blue and stays there while reporting off. The only way to completely turn off the strip is to unplug it from the power socket. The second problem I noticed is that the strip no longer produces yellow color. Yellow now appears as white with a light yellowish hue. The third problem is that when I dim all colors to 1%, they all become blue, even white!
I have tried the following but they did not solve the 2 problems above.
1. Reset the strip
2. Reset to factory defaults
3. Removing it from the Tapo app and adding it again
4. Unplugging the power for more than 24 hours
5. Unplugging the power for more than 24 hours after resetting to factory defaults.
I can successfully complete the process of adding the strip to the app, however there is something that relates to the second problem described above. When the strip is reset to factory defaults, it no longer lights orange and green when powered up but rather white and blueish. In the app "not orange and green" does not provide any help at all, so I just select "already orange and green". All other steps are successful and the led strip is added normally, although the 3 problems described above remain.
My main problem here is the inability to switch off the strip. A serious secondary problem is that when dimming to 1% all colors become blue. I do not care about the yellow color so much but not being able to switch off the strip or dim to a desirable color is a dealbreaker for me. I suspect the led strip or it's controller are defective. Is there anything else to try to solve the problem or should I return the strip back to the supplier and ask for a replacement?
One last thing. I might be able to determine if it is the controller that is causing the problems. I have another 3 strips I have not installed yet and I could test the controller of another led strip. So if I eventually replace the controller with another and the strip works properly, do I also need to return the led strip to the supplier or can I only return the controller for a replacement? The reason behind my question is that the strip is stuck on a painted wall and removing it might cause some damage to the paint.
Thank you.
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I returned the 4x L900-5 ledstrips for a refund after all of them failed within 6 months from the day they were installed. I had 2 failures in under 6 months. I received a replacement for one of the two, which also failed in under 6 months time. I decided to return the 3 dead ones, plus one I had still sealed in its package for a refund. I received a refund and I have purchased another brand. In my opinion TP-Link should be able to do better with these products...
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Same here. Bought 7 of these and after a couple of months, 3 are already failing with same issue. Two of them have really low usage, no more than 3 hours a week.. :/
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Hello everyone,
Thank you for reporting the issue with the community. If the LED status look abnormal after a period of time, you can try some tips here
1. Ensure to use the original power controller for your power strip that comes into the box.
2. Try to swap a different power controller if you own multiple Tapo power strips
3. Factory reset your tapo smart strip
To better assist with your case, you can Start a New Thread or reach support.forum@tp-link.com with tile ' [Forum ID 575428] Model + Case description '.
Be sure to provide information below so the forum users/moderator/ support can understand the problem and assist better with your case.
1. model of your device e.g. Tapo L900 V1 1.0.15
2. a photo that demonstrates the problem you experienced
2. when did you purchase the device and when did the issue occurs.
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1. It does not work
2. It works but now I will have 1 faulty controller + 1 working LED strip and you do not sell controller separately. Hence, we will need to get it elsewhere.
3. It does not work
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@Solla-topee I think you wrote this post of yours just to give the impression you wrote something useful. What you wrote cannot be considered as "tips".
1. Of course I used the original power controller, there was no other to use! This is why I purchased a complete set in the first place.
2. Swap a different controller if I own multiple tapo power strips? And what should I do with the failing ones? Use them as decorative power controllers? Why did I pay for them?
I bought a complete set of a tapo ledstrip. I will not "test" things and I will not search for a different controller to make your cheap product work. This is an unacceptable "tip".
3. Factory reset was the first thing I did!
As for the information we need to provide tp-link support with, everything has already been answered here.
Unfortunately nobody appeared to even attempt to solve the similar problems we all face with your products.
To "better assist us", how about making more reliable products?
The only way to "better assist myself", was to get rid of these tapo ledstrips.
I received a refund and I have purchased another brand.
I did the same with an expensive Archer VR2800 which failed 2 times and it eventually forced me to ask for a refund and get myself another brand.
Your products used to be good, this is not the case anymore.
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