Smart plug refusing to connect
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Iv been trying to connect my smart plug back to wifi after a reset and it's refusing. The app is stuck at connecting to smart plug after I connect to its wifi ssid. No option to select my wifi . Tried changing the wifi channels and security,from wpa/wp2 psk mixed to wpa2 psk only
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Hello @Irishguy
If the app does see the Wifi SSID of router when scanning for the Wi-Fi signals. Please try some tips here
Can’t find the Wi-Fi name of the home network.
It is recommended to use 2.4Ghz Wifi channels among channel 1-11.
Ensure kasa device is close to the wifi router.
If still the same, may I know the model of Wifi router, can you share aphoto of the router's Wifi settings, a photo showing the Wifi scanning page in the Kasa APP.
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@Solla-topee as I said above the app just get stuck on connecting to device.and after a while just says cannot connect. Iv multiple smart devices that connected no problem and this has worked in the past.so must be a bug in the app..my router is a tp link archer c7 with open wrt firmware
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Hello @Irishguy
Make sure Kasa APP isup to date, for andriod it should 3.1.10 or 3.0.10
For unable to connect to smart device's Wifi , make sure you tried some tips here
Case 2 Unable to Connect to Your smart device’s Wi-Fi
Do you have a different phone, if so try a different Andriod or IOS device
Make sure VPN or some apps like Lookout, AdGuard is off
turn mobile data off and try again.
Can I know the model of your phone and its OS version, what is the Tapo app version thank you.
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@Solla-topee iv only got android devices. I Google play for app updates everyday and no update on the app yet. The version is 3.0.3 build 1098. I tried it on my Amazon fire tablet and same problem . Iv only kasa app not tapo. My phone is a real me x50 5g android version 11.
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Hello @Irishguy
I shared an APK, an older app with 2.29.x from apk mirror website,you could give that a try and see if that makes any difference.
If that does not work, do you think you can borrow an IOS device to try?
Btw, when did you purchase the plug, we may need to check warranty for the device. Thank you for your patience.
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@Solla-topee I downloaded that app and it's forcing me to update it and I don't know any one I could borrow an apple decide.also Im. Not sure when I bought it could be 2020 or 2019
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Hi @Irishguy
Thank you very much for the information. To better assist with your case, we created a support email to follow up, please check your email inbox for TKID221036547
Feel free to let us know how it goes later~
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