Hi  @denny1234 

Thank you for the feedback. Please help to confirm if your TP-Link account is the same as the Apple ID?  (email address) The TP-Link account can be found here, APP->Me. 

Note: For personal privacy concerns, we suggest you delete the pictures on this thread that contain your personal information, such as the email, transaction number and Apple ID. 

A specialist will follow up your case by email, please check your inbox later and confirm. 

  @denny1234 

Thanks for the reply. The information will be shared with the specialist who is in charge of your case, please check your inbox and reply to the email.