This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Alerts are working and videos are there but won't play - keep asking to be refreshed which I have done but still won't play - any ideas how to fix this ?
Hi @Kacey
Thank you for posting. May i know what's the model and hardware version of your Tapo camera? Can you share a screenshot of this error page?
Please make sure the Tapo APP runs under a stable and strong network, if there is any VPN enabled on your phone, disable it for a try.
Try to re-open the APP or reinstall the APP, see if it helps.
Can you share the current version of your Tapo APP (APP->Me->About)? And the model and system version (IOS/Android) as well.
Helpful: 0
Views: 257
Replies: 1
No one has voted for it yet.
We use cookies and browser activity to improve your experience, personalize content and ads, and analyze how our sites are used. For more details, please read our Privacy Policy.
