Videos won’t play
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Videos won’t play
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Registered: 2023-01-14
2023-01-14 23:13:49
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Registered: 2023-01-14
Videos won’t play
2023-01-14 23:13:49
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Alerts are working and videos are there but won't play - keep asking to be refreshed which I have done but still won't play - any ideas how to fix this ?
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Re:Videos won’t play
2023-01-17 07:22:12
Hi @Kacey
Thank you for posting. May i know what's the model and hardware version of your Tapo camera? Can you share a screenshot of this error page?
Please make sure the Tapo APP runs under a stable and strong network, if there is any VPN enabled on your phone, disable it for a try.
Try to re-open the APP or reinstall the APP, see if it helps.
Can you share the current version of your Tapo APP (APP->Me->About)? And the model and system version (IOS/Android) as well.
▶ Landscape Mode - Tapo App for Pad
▶ Share Your Pet Story. Win Free Tapo Care!
▶ Smart Action 2.0 Explore and meet the next level home automation.
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