Home

Forums

Stories

Knowledge Base

Smart Home Community > All Threads > Playback Time Issue

< All Threads

Playback Time Issue

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Playback Time Issue

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Playback Time Issue

Frost_51

2023-04-28 14:28:59

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2023-04-28

Playback Time Issue

2023-04-28 14:28:59

Model: Tapo C100

Hardware Version:

Firmware Version:

Having time issues:

I have continuous recording enabled.

Camera 1

Displays time correctly

When in the playback and memory section of the app I can move the currently viewed time, but when I stop on a certain time it jumps back an hour.

Camera 2

Displayed time is 8:05

Actual time is 9:05

Playback slider says 7:05

3 Reply

Gerd_7

LV1

2023-04-30 08:03:05

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2023-04-30

Re:Playback Time Issue

2023-04-30 08:03:05

Same for me
C110 V2 Hardware 2.0, Firmware 1.3.2.
App version 2.15.511

Tried different UTCs.

If I set UTC+1, then the time is in the playback video is correct. But here in Germany it is summer time with UTC+2.

If I want to adjust the time, it jumps back 1 hour!

Need help, it is not possible to use playback!

Gerd_7

LV1

2023-04-30 13:06:33

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2023-04-30

Re:Playback Time Issue

2023-04-30 13:06:33

Use TP-Link Tapo 3.0.006 beta

Solla-topee

2023-05-05 10:48:13

Posts: 13167

Helpful: 2261

Solutions: 1847

Stories: 8

Registered: 2020-05-19

Re:Playback Time Issue

2023-05-05 10:48:13

@Frost @Gerd_7

Hi,
About the time issue in the Playback&Memory feature, you can uninstall the Tapo app(3.0.006 beta), and then download the official Tapo app to check if it will solve the problem. And you can also wait for the update of the beta app, and then check if it will solve the problem.

About the issue on your Camera 2:
1. Please go to the Camera Settings page>click on Time Zone and then check if your camera is selected the correct time zone. If not, select the time zone for a try.
2. If there is an SD card inserted into the camera, please remove the SD card, then reboot the camera, and then check if its time will be correct. If yes, insert the SD card into the camera again.

3. Please update the firmware of the camera to the latest one, and send me the camera's FW&HW info.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Frost_51

2023-04-28 14:28:59

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2023-04-28

Information

Helpful: 0

Replies: 3

Playback Time Issue

Playback Time Issue

Information

Voters 0

Tags