Playback Time Issue

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Playback Time Issue

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Playback Time Issue
Playback Time Issue
2023-04-28 14:28:59
Model: Tapo C100  
Hardware Version:
Firmware Version:

Having time issues:

 

I have continuous recording enabled.

 

Camera 1

Displays time correctly

When in the playback and memory section of the app I can move the currently viewed time, but when I stop on a certain time it jumps back an hour.

 

Camera 2

Displayed time is 8:05

Actual time is 9:05

Playback slider says 7:05

 

 

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#1
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3 Reply
Re:Playback Time Issue
2023-04-30 08:03:05

Same for me sad 
C110 V2 Hardware 2.0, Firmware 1.3.2. 
App version 2.15.511

 

Tried different UTCs. 

If I set  UTC+1, then the time is in the playback video is correct. But here in Germany it is summer time with UTC+2. 

 

If I want to adjust the time, it jumps back 1 hour! 

 

Need help, it is not possible to use playback! 

 

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#2
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Re:Playback Time Issue
2023-04-30 13:06:33
Use TP-Link Tapo 3.0.006 beta
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#3
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Re:Playback Time Issue
2023-05-05 10:48:13

  @Frost   @Gerd_7  

Hi,
About the time issue in the Playback&Memory feature, you can uninstall the Tapo app(3.0.006 beta), and then download the official Tapo app to check if it will solve the problem. And you can also wait for the update of the beta app, and then check if it will solve the problem.

 

About the issue on your Camera 2:
1. Please go to the Camera Settings page>click on Time Zone and then check if your camera is selected the correct time zone. If not, select the time zone for a try.
2. If there is an SD card inserted into the camera, please remove the SD card, then reboot the camera, and then check if its time will be correct. If yes, insert the SD card into the camera again.

3. Please update the firmware of the camera to the latest one, and send me the camera's FW&HW info.

 

Best Regards

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