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C310 playback speed issue

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C310 playback speed issue

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Paul_L67

2023-06-15 17:38:54 - last edited 2023-07-26 10:19:41

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C310 playback speed issue

2023-06-15 17:38:54 - last edited 2023-07-26 10:19:41

Model: Tapo C310

Hardware Version:

Firmware Version: 1.3.1

I bought a C310 last weekend and all has been fine for a few days but this afternoon I went to watch an auto recorded video of a person detection and despite the playback speed being set at 1x it played very fast. Oddly the video played back fine at 1/2x speed and 2x speed (which was actually slower than 1x speed).

I've tried playback on my iPhone 12 (iOS 16.5.1) and my iPad (iPadOS 16.5.1j and consistently see the issue. If we use my wife's iPhone SE (iOS 16.3.1), videos play fine at all speeds so I think it's an app/iOS issue rather than the camera not recording correctly.

Any suggestions?

1 Accepted Solution

Solla-topee

2023-06-19 11:47:57 - last edited 2023-07-26 10:19:41

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Re:C310 playback speed issue-Solution

2023-06-19 11:47:57 - last edited 2023-07-26 10:19:41

@Paul_L67

Hi,

We have released the latest Tapo app ver 2.16.106 which solves the issue, you can go to the App Store to see if the latest Tapo app version is 2.16.106, and if yes, update the Tapo app for a try. If you can't see the 2.16.106 version available, please wait patiently.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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Solla-topee

2023-06-16 08:09:21

Posts: 13211

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Registered: 2020-05-19

Re:C310 playback speed issue

2023-06-16 08:09:21

@Paul_L67

Hi,
On the Tapo app> Live View page, please turn on or off the Microphone, and then check if the 1x speed on the Playback page will be normal.
And please help check the Tapo app version on the iPhone 12, iPad, and your wife's iPhone SE for further analysis.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Paul_L67

LV1

2023-06-16 08:40:04

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Re:C310 playback speed issue

2023-06-16 08:40:04

@Solla-topee I've toggled the microphone, it made no difference.

The app version on the iPhone 12 and iPad is 2.16.105, on the iPhone SE it is 2.15.505

Solla-topee wrote

@Paul_L67

Hi,
On the Tapo app> Live View page, please turn on or off the Microphone, and then check if the 1x speed on the Playback page will be normal.
And please help check the Tapo app version on the iPhone 12, iPad, and your wife's iPhone SE for further analysis.

Best Regards

Solla-topee

2023-06-19 11:47:57 - last edited 2023-07-26 10:19:41

Posts: 13211

Helpful: 2267

Solutions: 1848

Stories: 8

Registered: 2020-05-19

Re:C310 playback speed issue-Solution

2023-06-19 11:47:57 - last edited 2023-07-26 10:19:41

@Paul_L67

Hi,

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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