Hello All,

I'll try to be brief, tho all the story is long with all troubleshooting I did.
I lost hope at this stage - any ideas?

edit: i live in France if that can add anything...

My Tapo equipmennt:
P300 - 3 smart plugs named: Camera, Fan, Third plug
P100 - named Charger
other P plug - named Kitchen
bulb - let's call it Light

It all worked well since I bought it, this morning strange things started happening.

1. Server is unresponsive
It happened this morning (22/08) - my Alexa routine for leaving did not work:
- turn off Fan
- turn on Camera

Trying to manually turn off Fan and turn on Camera from Alexa app on ios did not work either, producing the "Server is unresponsive" message. Picture attached.

Red boxes - all that got "server is unresponsive" messages when trying to turn them on/off.

At the same time Alexa did turn off and on the Kitchen (single plug), Charger, and the Light (green boxes)

I went to the Tapo app (ios) and turned on and off all the plugs without any issues. After short googling - I deactivated and reactivated the tp-link tapo skill in Alexa, but it did not help. Left it as it was for the day.

Got back from work and after some more reading did the following:

• restarted my router
• paired again the P300 plugs with the Tapo app - all works fine in the app
• deactivated and reactivated the skill in Alexa app on the phone
• nothing worked
• however, if I switched on and off the P300 sockets directly in Tapo app - few seconds later their status (on/off) was updated in the Alexa app; tho when trying to do it from Alexa - still produced the server error
• removed the P300 plugs (Camera, Fan, Third plug) from the Alexa app
• tried to discover them again - Alexa finds nothing; they still work ok from the Tapo app
• contacted Amazon support, after explaining all, they told me "problem must be on the tp-link side (server issue message...) wait until they solve it"
• I'm not sure if I agree with the above statement tho so I kept working on it. But if it's you guys - can we have some info?

2. New devices not found
This is where it gets more interesting.

The remaining devices (Light, Charger, Kitchen that were my green boxes on the image) keep working well on both Alexa and Tapo app. I can control them without any issue.

At this stage I decided to remove one of them in Alexa app and then connect it back.
No devices found.
All of them work perfectly well in Tapo app, but now alexa does not find eiher P300 sockets, nor the P100 plug.

I repeated all the troubleshooting steps - router, skill, power cycle. Null. Nada. Zero.

Current status:

• I can control my Tapo devices from the Tapo app
• the devices are not discoverable by Alexa
• I'm scared to have another test and remove the 2 other devices from Alexa cause they work at the moment; I'm worried I will not discover them again
• 23/08/2023 evening: all got back to normal - can discover plugs from Alexa and control them

So here I am cause I don't know what else I can do.

Thank you for reading! Any advice?