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Recordings from cloud disappeared

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Recordings from cloud disappeared

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Recordings from cloud disappeared
Recordings from cloud disappeared
2023-10-16 19:27:08 - last edited 2023-10-17 00:58:44

Hi

 

all of my recodrings have been disappeared from cloud. How did it happened? I have subscription.

 

how can I recover them?

 

thank you

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Re:Recordings from cloud disappeared
2023-10-17 03:50:31
Hi. What is your current subscription? Is it basic or premium? How long did the recorded footage stayed on the cloud server before it was deleted? Thanks.
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Re:Recordings from cloud disappeared
2023-10-17 09:57:13

  @hat123 

Hi, 
Are there any changes in your network and then the cloud video clips disappeared? Such as updating the firmware, updating the Tapo app, internet disconnect, etc.

 

What's the Tapo app version installed on your phone?

 

When did the problem start to happen?

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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