Tapo L920-5: Color painter "off" color turning segment white instead of dark/turned off

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Tapo L920-5: Color painter "off" color turning segment white instead of dark/turned off

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tapo L920-5: Color painter "off" color turning segment white instead of dark/turned off
Tapo L920-5: Color painter "off" color turning segment white instead of dark/turned off
2023-11-02 08:25:46 - last edited 2023-11-10 06:38:50
Model: Tapo L920-5  
Hardware Version: V1
Firmware Version: 1.1.0 build 230605/190143

While using color painter mode you can select color "off" for segment. I would expect to turn the segment off (no light) but it just lights up white. Is this intended?

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Solution-Solution
2023-11-08 07:24:03 - last edited 2023-11-10 06:38:50

Solution for the problem mentioned in the thread can be found below. Redirect to below Solution for latest updates.

 

Solution: Tapo/Kasa Light Strip Color Painting Segment “OFF” Doesn't Work

 

 

__________________________________

 

  @Zalien 

 

Support team has located the problem and developed a beta firmware for this issue. Kindly check your PM to confirm your device info, the beta firmware will be sent to your device if you would like to test it. 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Solution-Solution
2023-11-08 07:24:03 - last edited 2023-11-10 06:38:50

Solution for the problem mentioned in the thread can be found below. Redirect to below Solution for latest updates.

 

Solution: Tapo/Kasa Light Strip Color Painting Segment “OFF” Doesn't Work

 

 

__________________________________

 

  @Zalien 

 

Support team has located the problem and developed a beta firmware for this issue. Kindly check your PM to confirm your device info, the beta firmware will be sent to your device if you would like to test it. 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:Tapo L920-5: Color painter "off" color turning segment white instead of dark/turned off
2023-11-09 19:57:15

Hello, I have now tested new FW on all 4 devices and it works great. It is now possible to turn segments off in color painter.

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