Smart Home Community > All Threads > Camara
< All Threads

Camara

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Camara

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Camara
Camara
2023-11-27 12:03:13
Model: Tapo C500  
Hardware Version:
Firmware Version:

Hace una semana, compramos la camara. 

En casa, con el wifi, perfecto. 

Al salir fuera, con los datos móviles, no podemos ver nafa de la camara. 

Por favor, atudenos

  0      
 
  0      
 
#1
Options
1 Reply
Re:Camara
2023-11-28 08:06:06

  @Iusta 

Hi,
If the problem is that the camera shows the offline status on the Tapo app when you are using the mobile data on your phone, please help confirm the following information.

1. Please send me the MAC address of the camera. You can find its MAC address on the Tapo app>camera's Device Settings>Device Info page.
2. Is the camera connected to your router's Wi-Fi directly? Are the time and date correct on the camera's Live View page?
3. You can try to change the DNS server(change to 8.8.8.8 and 8.8.4.4) and disable the special settings, such as firewall, access control, etc., on your router. 

 

If you have another issue, please describe it in detail for further help.

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 292

Replies: 1

Related Articles
Compartir camara
369 0
Camara de seguridad
310 0
CONFIGURACION CAMARA TAPO
378 0
Actualizacion de Firmware - Daño Camara
352 0
contraseña de la camara
443 0
Camara c200
280 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.