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Tapo C520ws cannot enable motion tracking

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Tapo C520ws cannot enable motion tracking

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Diego_B

2023-12-04 19:52:12 - last edited 2023-12-06 10:47:19

Posts: 15

Helpful: 10

Solutions: 1

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Registered: 2023-09-04

Tapo C520ws cannot enable motion tracking

2023-12-04 19:52:12 - last edited 2023-12-06 10:47:19

Model: Tapo C520WS

Hardware Version: V1

Firmware Version: 1.2.5

Hi,

I cannot enable motion tracking, I set it enabled on the app but when I click back it stays disabled 😢

Am I doing something wrong?

Thanks

1 Accepted Solution

Solla-topee

2023-12-06 06:45:09 - last edited 2023-12-06 10:47:19

Posts: 13667

Helpful: 2360

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Registered: 2020-05-19

Re:Tapo C520ws cannot enable motion tracking-Solution

2023-12-06 06:45:09 - last edited 2023-12-06 10:47:19

@Diego_B

Hi,
Thank you very much for your feedback. In this case, you can try to set the font size on your phone more smaller temperarily to save the changes on the Tapo app, and I'll forward this case to the relevant team to improve the Tapo app.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

4 Reply

Diego_B

LV1

2023-12-04 20:45:40

Posts: 15

Helpful: 10

Solutions: 1

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Registered: 2023-09-04

Re:Tapo C520ws cannot enable motion tracking

2023-12-04 20:45:40

found the culprit,

On Android I have bigger characters and the save text is not visible!

(tried on Ipad and found it).

Please check it and fix 👌

Solla-topee

2023-12-05 08:38:57

Posts: 13667

Helpful: 2360

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:Tapo C520ws cannot enable motion tracking

2023-12-05 08:38:57

@Diego_B

Hi,
Thank you for your case report, and please help confirm the following information for further analysis.
1. What's the model number and OS version of your Android phone?
2. Please go to the Tapo app>Me>About to find the Tapo app version and send it to me.
3. Can you share a picture of the camera's Motion Tracking page on the Android phone? Thank you in advance!
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.