Having only just received our camera, I have to say I am impressed with the quality and features so far. However I am having an issue downloading footage.

For some reason whenever I try and download footage it states I am not on the same network, even though I am. How can this be resolved please?

Suggested improvements:

Privacy zone - I found this feature a nightmare to configure,  for some reason I was only presented with a static image to work from. That image being my carpet where I was testing it out an hour before.

Why does the software not show a live feed or at least a snapshot of the current image when using this feature? I have noticed the image shown has updated, but still not the actual live scene!

Setting the zones is easy enough, having 4 zones being able to be set at once. However these zone are not useful as you have to use right angled shapes to define a zone. This is just not practical, you need to be able to free form your zones. (Like in Ring devices, example attached) And not be stuck with creating boxed zones.

Pan & Tilt:

This is releated to privacy zones. Due to the camera being able to pan and tilt, privacy zones should be linked to a preset personal angle. Once the camera moves, the privacy zones should switch off until you hit your preset button.

Downloading footage:

You need to be able to do this regardless of whether you are in the property or not, and not be limited to sitting on your sofa.

Side note, the Tapo C500 does not appear in the Model section when posting support. 

Thanks for reading. 🙂