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TC72 screening sound when viewing live or playback

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TC72 screening sound when viewing live or playback

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TC72 screening sound when viewing live or playback
TC72 screening sound when viewing live or playback
2024-03-04 17:01:23 - last edited 2024-03-07 08:15:37
Tags: #Audio Quality
Model: Tapo TC72  
Hardware Version: V1
Firmware Version: 1.1.4. build 231109 rel 66857n

Anyone have issue with this model when viewing video/playback when you max the volume to hear. There is always a screeching or "noise" for the volume. I have a tapo C210 and placed at the sane position, the volume effect as per 72 didnt exist. I already contacted support and they asked to RMA. Now RMA set also had same issue. Seems like the model problem...

 

Before i upgraded firmware i checked issue is there, after as well 

 

Checking Live when outside at work not being near to camera same prob

 

Regret getting. Maybe shld go for Xiaomi.

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3 Reply
Re:TC72 screening sound when viewing live or playback
2024-03-05 11:18:32

  @Zzz2002 

Hi,
Usually, you can refer to the link below to troubleshoot if you hear noise from the Tapo camera when monitoring it.
How to avoid noise when monitoring the sound from Tapo camera?
 

In this situation, can you share a video that shows the reported problem for further analysis?

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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Re:TC72 screening sound when viewing live or playback
2024-03-07 02:26:04

  @Solla-topee 

 

Thanks for the help. I already seen that link and even contacted support and sent the file. Thats why i did a RMA. But the new set is the same henceforth i think is the model problem?

 

As using C210 at the same spot i don't have this issue and moving the 72 to other location same problem.

 

Even try playback, live view on iphone instead of my Android. Same.

 

Pity this had to be it.

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#3
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Re:TC72 screening sound when viewing live or playback
2024-03-07 08:27:25

  @Zzz2002 

Hi,

Thank you for the updates. 
I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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Replies: 3

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Audio Quality
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