Tapo Care Premium limited to 10 cameras?
I have heavily invested in the Tapo Camera range, with 12+ cameras.
However, Tapo Care Premium package won't allow for more than 10 cameras? And it also won't let me purchase a second Tapo Care Premium package using the same Google ID?
Surely customers should be allowed to subscribe more than 10 cameras, and also provide a sliding discount for customers that do invest heavily in the Tapo range?
Why the 10 camera limit, can it be increased to 20?
Thanks
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Hi,
You can only subscribe to one Tapo Care plan in the Tapo app, however, if you have more than 10 cameras, you can go to the website (tapo.tplinkcloud.com/tapo_web) to subscribe to another Tapo Care plan under the same TP-Link account.
How can I subscribe to a Tapo Care Plan?
Best Regards
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Hi,
You can only subscribe to one Tapo Care plan in the Tapo app, however, if you have more than 10 cameras, you can go to the website (tapo.tplinkcloud.com/tapo_web) to subscribe to another Tapo Care plan under the same TP-Link account.
How can I subscribe to a Tapo Care Plan?
Best Regards
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Thanks @Solla-topee
May I ask, why the 10 camera limit?
Why not allow a "Premium PLUS" plan for customers to offer a further discount incentive, say for 15 cameras, as you have done between the Basic & Premium packages?
Thanks
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Hi,
The Tapo Care plan is designed by the product team, for the inquiry to be able to add more cameras in one premium plan, I'll log it and forward it to the related team to evaluate.
Best Regards
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@Solla-topee hi, what if I need more than 20 cameras under the same account? is it possible to subscribe more than 2 premium plan on the website so that i could make it up to 30 cameras?
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Hi,
You can subscribe to more than two premium plans on the website(tapo.tplinkcloud.com/tapo_web).
How can I subscribe to a Tapo Care Plan?
Best Regards
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@Solla-topee that just penalizes your biggest customers disproportionately, who have invested the most in your product.
Why not encourage people to buy even more into the tplink ecosystem by offering a PREMIUM PLUS package for 10+ cameras?
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