C200 stopped recording associated with motion detection

NEKAlam

LV1

2024-04-17 00:16:27

Posts: 5

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2024-04-16

Re:C200 stopped recording associated with motion detection

2024-04-17 00:16:27

@Solla-topee

I am also facing the same issues. Bought three units of C200 two months ago. Everything was going well. After updating the firmware (V 1.3.13), two of them are unable to record motion detections at all along with no recordings which are displayed in the pictures. The remaining one records motion but plays records at a slow pace which is irritating. Microphones aren't working well. The settings are set by default, I left them unchanged. The present firmware turns out to be a failure. If you are unable to solve this software issue within a month, I will have to replace mine along with other products.

Solla-topee wrote

@Mohmaher @Rizza-V @HamCamEST
Hi,
Please help confirm the following information for further analysis regarding the reported case.

1. Send me a picture of the camera's Device Settings>Detection page and a picture of the Motion Detection page.

2. If you have enabled the Notification feature, please check if you have received the motion-detected notification.

3. Can you share a video showing there is a motion, but the camera does not detect or record it? You can record the video manually on the camera's Live View page.

Best Regards

0

#12

Solla-topee

2024-04-17 07:14:57

Posts: 13331

Helpful: 2295

Solutions: 1924

Stories: 8

Registered: 2020-05-19

Re:C200 stopped recording associated with motion detection

2024-04-17 07:14:57

@NEKAlam @Mohmaher @Rizza-V @HamCamEST

Hi,
Thank you for the information provided.

For the reported case, please go to the camera's Device Settings>Detection>Detection Zones>select Set for All, tap Edit, remove the existing detection zones and add a new one>Save the changes, and then check if the Motion Detection feature and recording feature will work fine.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

0

#13

Mohmaher

LV1

2024-04-17 09:57:13

Posts: 7

Helpful: 4

Solutions: 0

Stories: 0

Registered: 2024-04-15

Re:C200 stopped recording associated with motion detection

2024-04-17 09:57:13

@Solla-topee

Hi,

I went through all the steps and the problem still exists.

I receive motion detection notifications with no events recording.

The playback tab when pressed the app takes lot of time to access the SD card and retrieve recordings without success and it ends with no recordings.

I believe that the latest firmware update screwed up the recording function.

Waiting for a solution!

0

#14

HamCamEST

LV1

2024-04-17 12:04:24 - last edited 2024-04-17 17:32:13

Posts: 6

Helpful: 3

Solutions: 1

Stories: 0

Registered: 2024-04-15

Re:C200 stopped recording associated with motion detection-Solution

2024-04-17 12:04:24 - last edited 2024-04-17 17:32:13

Okay, so if the firmware update screwed things up then the logical thing to do is to undo the update, right? I found a way to downgrade the firmware: https://github.com/nervous-inhuman/tplink-tapo-c200-re/issues/4 Scroll down to the link with a list of firmwares, select one for your device (for example, mine is C200 V3) and follow the SD card method for downgrading the firmware. I can't yet confirm whether it fixed the issues for me because I use the camera at night and it'll be quite a while before I know whether motion detection works again, but I can at least say that the downgrade procedure worked and I'm now running version 1.3.8. Also, if you do downgrade, don't forget to turn the auto update off in the app settings.

Recommended Solution

2