Camera showing offline only on mobile app but works fine on MacBook!

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Camera showing offline only on mobile app but works fine on MacBook!

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Camera showing offline only on mobile app but works fine on MacBook!
Camera showing offline only on mobile app but works fine on MacBook!
2024-05-05 02:30:11 - last edited 2024-06-07 08:36:55
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.3.9

The camera is working fine when I use it on the app in  Macbook. However, it is the only camera that is always showing offline on my mobile app (iphone). Have done the usual - switched phone, router on and off without any result.

 

Any advice on how to resolve this issue?

 

Thank you.

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Re:Camera showing offline only on mobile app but works fine on MacBook!-Solution
2024-05-07 07:21:32 - last edited 2024-06-07 08:36:55

  @Nivea 

Hi,
To locate the problem, please help confirm the following information.
1. The LED status on the Tapo C310. 


2. Please send me(@Solla-topee) the MAC address of the camera via a private message.

3. Is your phone connected to the same Wi-Fi as the camera and disabled mobile data? If not, please have a try, then check if the camera shows offline or online on the phone.
Uninstall the Tapo app on your phone and reinstall the latest Tapo app for a try.


4. Is your Macbook connected to the same Wi-Fi as the camera?


Best Regards

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Re:Camera showing offline only on mobile app but works fine on MacBook!-Solution
2024-05-07 07:21:32 - last edited 2024-06-07 08:36:55

  @Nivea 

Hi,
To locate the problem, please help confirm the following information.
1. The LED status on the Tapo C310. 


2. Please send me(@Solla-topee) the MAC address of the camera via a private message.

3. Is your phone connected to the same Wi-Fi as the camera and disabled mobile data? If not, please have a try, then check if the camera shows offline or online on the phone.
Uninstall the Tapo app on your phone and reinstall the latest Tapo app for a try.


4. Is your Macbook connected to the same Wi-Fi as the camera?


Best Regards

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