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C520WS NO playback thumbnail

C520WS NO playback thumbnail

C520WS NO playback thumbnail
C520WS NO playback thumbnail
2024-05-08 06:27:06 - last edited 2024-05-17 11:47:18
Tags: #Firmware #Recording #Playback Thumbnail
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.2.7 Build 240306 Rel.68340n

TP-Link Tapo app for ios is missing the playback thumbnails even though it is recording on sd card. I tried to use a different sd card, reset, and reboot the camera but the issue still persists. Tapo app ver. is 3.3.503.

File:
22656E67-40A7-40B6-8E82-5B2EF0A4D5CE.jpegDownload
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#1
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1 Accepted Solution
Re:C520WS NO playback thumbnail-Solution
2024-05-09 09:24:13 - last edited 2024-05-17 11:47:18

  @Seele 

Hi,
Thank you for the information provided. 
Please note that on the camera's Playback>SD card page, the detection video clip thumbnails will display under the timeline. According to your Detection settings, only Camera Tampering is enabled, so only when the camera detects this kind of event, you can see the corresponding thumbnails under the timeline on the Playback>SD card page.
If you want to watch the video recordings stored on the SD card, you can swipe on the timeline to select a start time.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#5
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4 Reply
Re:C520WS NO playback thumbnail
2024-05-09 05:57:54

  @Seele 

Hi,
From the provided picture, I can't see there are detection video clips recorded, so no thumbnail appears. Please help confirm the following information for further analysis.

1) Please go to the camera's Device Settings>Detection page and send me a picture of this page.

 

2) Go to the Storage & Recording> Recording Schedule page and send me a picture of it.

 

3) If you have enabled the Notification feature on the Device Settings page, can you receive detection notifications when the camera detects events?

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:C520WS NO playback thumbnail
2024-05-09 07:15:14 - last edited 2024-05-09 07:15:49

  @Solla-topee 

 

Please find attached the requested screenshots for Detection page and Recording schedule.


My recording schedule is 24/7 continuous recording only. No detection recording. 
 

In the past, I usually have thumbnails even without any detections. But now, I need to enable some detections in order to have a recorded thumbnails.

 

And yes, I can receive detection notifications when the camera detects events.

File:
55E90AD0-2762-464F-B73D-7571C4DEE785.jpegDownload
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#3
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Re:C520WS NO playback thumbnail
2024-05-09 07:16:52

  @Solla-topee 

 

Here's the recording schedule screenshot.

File:
8803351A-92C6-4B50-8173-C76F97758828.jpegDownload
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#4
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Re:C520WS NO playback thumbnail-Solution
2024-05-09 09:24:13 - last edited 2024-05-17 11:47:18

  @Seele 

Hi,
Thank you for the information provided. 
Please note that on the camera's Playback>SD card page, the detection video clip thumbnails will display under the timeline. According to your Detection settings, only Camera Tampering is enabled, so only when the camera detects this kind of event, you can see the corresponding thumbnails under the timeline on the Playback>SD card page.
If you want to watch the video recordings stored on the SD card, you can swipe on the timeline to select a start time.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
Recommended Solution
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#5
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Views: 359

Replies: 4

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