C500 audio issue
Hi
I have this issue, after i upgraded the latest version of firmware, the camera mic is not that loud thats why i need to put in max volume, and sounds like static.
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Update on Nov 20, 2024
Hi All,
The sound quality issue reported on the firmware version 1.1.4 of the Tapo C500 has been improved on the official firmware version 1.3.1, which has been fully released. If your Tapo C500 does not have the latest firmware, please update the firmware soon.
How to update the firmware of the Tapo devices on the Tapo App
If your Tapo C500 has updated to the firmware version 1.3.1 but also has a sound quality issue, please confirm the following information for further analysis.
1) The microphone and speaker value set on the camera.
2) Go to the camera's Live View page to record a video showing the problem, then share the video with us.
Best Regards
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Hi,
The firmware has been pushed to your camera, you can update it via the Tapo app and check if it helps.
Best Regards
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it works thanks you
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@Nata66 Glad to hear your case is solved~ 
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@Solla-topee Thanks, send now mac address Gio
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@Giordano Hi, the firmware has been sent to your camera, you can update it via the Tapo app and check if it helps.
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@Solla-topee Thanks, this mornig found new firmware, but the problem is the same, now ear a rustling sound, before it was absolute silence.
I have a second c500 and that one has no problems, both have automatic firmware updates.
I'm thinking of buying a new one
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Hi,
If you want to continue troubleshooting, please provide the following information for further analysis.
1. A video showing the problem.
2. Please describe the camera usage scenario and how you recorded the video.
Best Regards
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Hello, the camera is out door, monitor the driveaway, records 24 hours a day and sends alerts when motion is detected.
Alerts are OK but no sound, if you want i can send you a little trailer of this morning.
Thanks
Gio
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Hi,
Please ensure the camera's microphone and speaker's volume are set to maximum > try to play music on a phone/tablet in front of the camera > go to another room and watch the camera via the Tapo app > record the video manually on the camera's Live View page, and can you send me the video?
Best Regards
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