C500 calibrating issue

C500 calibrating issue

C500 calibrating issue
C500 calibrating issue
2024-11-18 19:57:32 - last edited 2024-11-18 19:59:08
Tags: #Motion Detection #Calibration
Model: Tapo C500  
Hardware Version: V2
Firmware Version: 1.0.2

I also have the same calibration issue as the person in the thread: https://community.tp-link.com/en/smart-home/forum/topic/616282?replyId=1243826. It's not always going back to the exact last position if you have motion tracking enabled. I returned the first camera because customer service mentioned it was a hardward issue. But the second one has the exact same problem. The tilt option is often not going all the way up again and stating that it reached the highest point. When I reset calibratiion or tilt fully down and up again, it will allow me to go further up again. I also read in the thread: https://community.tp-link.com/en/smart-home/forum/topic/616282?replyId=1243826 that there was a new beta version available which should have solved this issue, but this was a message from almost a year ago. Is there a solution to solve this issue already?

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#1
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4 Reply
Re:C500 calibrating issue
2024-11-20 11:26:34

  @CasGar 

 

What's the hardware and firmware version of your C500? 

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#2
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Re:C500 calibrating issue
2024-11-20 17:26:48
Hardware Version: V2 Firmware Version: 1.0.2
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#3
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Re:C500 calibrating issue
2024-11-22 07:12:45

  @CasGar 

 

Got it, checking with our team.

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#4
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Re:C500 calibrating issue
2024-11-25 03:11:33

  @CasGar 

 

Can you send the Mac address of your camera to me via PM?

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#5
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Helpful: 0

Views: 163

Replies: 4

Tags

Motion Detection
Calibration
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