Tapo C500 False person detection and alarm triggering
The tapo c500 is no doubt a good camera. But IDK what's wrong with it when it comes to Person detection especially at night it falsely detects the person and triggers alarm, when we see that particular clip which has been saved by device as 'person detected' in reality NO person is there in video clip, I've attached screenshot about same. In midnight I'm getting continuously falsely alarms that person has been detected. Kindly look into it. And help me with this issue. Because turning off alarm function at night would definately undermines the purpose behind choosing c500.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Update: According to specialist's follow-up on this case, the problem was most likely caused by the detection sensitivity being set too high.
Higher detection sensitivity will increase the frequency of motion detection in the camera, small movements such as flying insects may be detected, in this case, there is a chance of detection false alarms.
Related Articles
What to do if the Detection feature is not working on the TP-Link Camera?
How to reduce motion detections from rain, snow or insects,etc
- Copy Link
- Report Inappropriate Content
Will there be false person detections during the daytime?
What's the detection zone set for camera person detection? And what's the detection sensitivity?
In order to analyze the problem, please share some videos with us. You may send a cloud drive or a shared album link to me via PM.
- Copy Link
- Report Inappropriate Content
@Wayne-TP Answer of first question is YES. Even during mid-day (around 14:41) it interpreted a dog as person and pushed notification I'm sharing snapshot of the same. Answer of second question is, I've selected person detection area entire field view in one direction itself, I've turned off motion tracking and patrol mode so camera is focused on in single field. And the answer of third question is, sensitivity is at 8-9 out of 10. And as far as video clip about false detection I am neither able to upload the video clip here nor paste link as this platform says no outside links can be posted. If you're able to connect with me on email please do so, so that I can share with you all the details in more briefly.
- Copy Link
- Report Inappropriate Content
A specialist would help to follow up on this case via email, kindly check your inbox later and confirm.
- Copy Link
- Report Inappropriate Content
@Wayne-TP Yes. I acknowledge that, your technical specialist is in touch with me on email. Thanks for prompt responses. Looking forward to resolve the issue.
- Copy Link
- Report Inappropriate Content
Update: According to specialist's follow-up on this case, the problem was most likely caused by the detection sensitivity being set too high.
Higher detection sensitivity will increase the frequency of motion detection in the camera, small movements such as flying insects may be detected, in this case, there is a chance of detection false alarms.
Related Articles
What to do if the Detection feature is not working on the TP-Link Camera?
How to reduce motion detections from rain, snow or insects,etc
- Copy Link
- Report Inappropriate Content
Information
Helpful: 2
Views: 638
Replies: 5
Voters 0
No one has voted for it yet.