Camera not connecting to wifi after power interruption

Camera not connecting to wifi after power interruption

Camera not connecting to wifi after power interruption
Camera not connecting to wifi after power interruption
2024-07-26 10:34:42 - last edited 2024-08-09 04:00:56
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.3.11

Camera blinks red after power interruption. I turn it off for 15 minutes and turn it on then it works again. The problem still persists if I turn it off and on again without waiting for 15 minutes. I tried to factory reset the device but the problem is still the same. I tried a different power adapter and the problem is still the same. I can’t access the web emergency mode.

 

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Re:Camera not connecting to wifi after power interruption -Solution
2024-07-29 09:33:31 - last edited 2024-08-09 04:00:56

  @tapas01 

Hi,
Typically, the Tapo camera will reconnect to the same Wi-Fi network after a power failure. If it's not connected, you can:
1. Ensure the router's Wi-Fi is operational.
2. Disable the Smart Connect function on the router if it has been enabled. Set Different Wi-Fi names for 2.4GHz and 5GHz Bands.
3. Reserve an IP address for the camera on the router, and change the DNS server to 8.8.8.8 and 8.8.4.4 for a try.
Best Regards

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Re:Camera not connecting to wifi after power interruption -Solution
2024-07-29 09:33:31 - last edited 2024-08-09 04:00:56

  @tapas01 

Hi,
Typically, the Tapo camera will reconnect to the same Wi-Fi network after a power failure. If it's not connected, you can:
1. Ensure the router's Wi-Fi is operational.
2. Disable the Smart Connect function on the router if it has been enabled. Set Different Wi-Fi names for 2.4GHz and 5GHz Bands.
3. Reserve an IP address for the camera on the router, and change the DNS server to 8.8.8.8 and 8.8.4.4 for a try.
Best Regards

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