Solution Doorbell Video Call Options For iOS Devices
This Article Applies To
Users of the Tapo iOS App with Tapo Doorbell
Background
In the recent update, the doorbell video call feature of the doorbell device has been further optimized and enhanced. Unlike the previous push notification format, with this feature enabled, you will now receive a doorbell video call on your phone similar to an incoming phone call. This ensures you won't miss any doorbell rings due to not noticing a push notification.
We also understand that some users prefer the push notification format. Don't worry, you can freely choose whether to enable the doorbell video call feature.
- Android users can adjust the settings via this path: Tapo App -> Doorbell Device Settings page -> Doorbell -> Doorbell Video Call.
On the iOS system, the doorbell video call feature utilizes the iOS CallKit system, the feature on&off control is not allowed on the App level. Therefore, the current form of the doorbell video call feature cannot be disabled. [Workaround available]
Solution
09/18/2024 Update
In the latest iOS App version 3.7.103, doorbell video supports selecting notification type: Ring Call or Push Notification.
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Hello everyone, in the latest iOS App version 3.7.103, doorbell video supports selecting notification type: Ring Call or Push Notification.
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There is a plan to open permission for invitee accounts to select their preferred notification type for doorbell-pressed events. Check here for more details. Choose Tapo Doorbell Notification Type for Shared Device - Tapo Doorbell Ring Call
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While I enjoy the frequency of updates and great support, this decision to change the video call feature seems very strange.
I would think most people will find the new approach intrusive and the workaround path is not really simple.
The new feature should have been in the beta and you could have taken more time to gain feedback and identify a sensible workaround.
I now have a very unhappy wife
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@Wayne-TP I strongly hope the TP-Link-team can make a solution in the present Tapo-app in order to switch off or on the Doorbel-Video-Call Options for iOS-users.
The workaround TP-Link now presents is too difficult for me ! For iOS-users it should be as easy as for Android-users. I hope TP-Link can do so as soon as possible.
Thanx in advance !
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I really hope enabling and disabling feature is back on iOS soon. I miss that feature.
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@Wayne-TP I don't wish to join some sort of test for other users, all I want is turn off the video call feature.
why is there not a simple on/off button? More so, why am I being forced to use this feature I don't want?
I paid a lot of money for the doorbell, hub and recently invested in indoor and outdoor cameras so they could all be on the same system.
veey disappointing to say the least.
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First of all, I have to create an account so I could post here, and the password setting is infuriating. You don't allow user to consecutively repeat two character? Really? That's going to reduce security how? Even a random password generated with a 128-bit generator couldn't meet your requirement. Have you even tested it with a random password generator? Very poorly thought out. Talk to a security professional and get their opinion. Tell your devs don't make things up.
Back to the topic, this is a basic functional requirement. You need to provide an option to allow user to choose whether he/she gets a call on the phone when someone rings the doorbell. The workaround is not trivial. Have you even considered what kind of hardship a user needs to go through with this fantastic push of a feature but without the option to turn it off? What brilliant product manager and tech lead allowed this feature to be approved and merged without an option to disable on iOS? It's intrusive af and I'm considering abandoning my entire TP link suite and start a review to dissuade users on Tapo series. I truly hope this poorly thought out feature is not a sign of a mismanaged product management behind the scene. FIX YOUR MESS, PLEASE.
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@J-S I agree with your comments and fail to see why Tapo would even allow the lack of functionality to switch of a feature that's not required by some of us.
i have a doorbell, hub, remote plug, three internal cameras and two external cameras, the latter of which are still in the box which I'm considering their return as not required.
It would be great if we could have some response as to how long it's going to take to fix this ridiculous situation as I'm fed up of my phone ringing every time someone rings my doorbell.
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It's infuriating that this hasn't been fix yet, it's been weeks with no updates.
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@Wayne-TP - new user here. I have downloaded the Testflight Beta version. However I now receive two notifications for each alert ...
Can you advise?
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@FinnGLA log out of the non beta app. That's what I did.
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@rahulk1105 Thank you! I should have thought of that :-)
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Helpful: 8
Views: 4662
Replies: 52