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Tapo TC70 not pairing

Lil_SmokestormX

2024-08-10 16:42:03 - last edited 2024-08-22 09:40:55

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Registered: 2024-08-10

Tapo TC70 not pairing

2024-08-10 16:42:03 - last edited 2024-08-22 09:40:55

Tags: #Installation

Model: TC70

Hardware Version:

Firmware Version:

I purchased my Tapo TC70 from Amazon, what should be a quick and easy installation is driving me mad!

Ive followed all the steps, start with being connected to the camera and then once connected to my internet and moving to "pairing device" where it stays for several minutes and then says pairing failed. The camer remains flashing red and green.

Im on iOS 17.6.1 the Tapo app is the current version, I've hit reset so many times but nothing changes. I'm lost as to what to do. I'm just miffed that a TO-Link device is causing such a headache as it's normally so easy.

id rather try and get advice here before returning as I can't see it being a faulty camera.

1 Accepted Solution

Solla-topee

2024-08-12 09:00:21 - last edited 2024-08-22 09:40:55

Posts: 13324

Helpful: 2294

Solutions: 1903

Stories: 8

Registered: 2020-05-19

Re:Tapo TC70 not pairing -Solution

2024-08-12 09:00:21 - last edited 2024-08-22 09:40:55

@Lil_SmokestormX

Hi,
You can try the following steps and check if they help.
1. Confirm if your router's 2.4G Wi-Fi is working.

2. Check if your router has special settings, such as MAC Filtering, firewall rules, etc., that may block the camera from connecting to it. If yes, disable these features.

3. Enable a hotspot 2.4G Wi-Fi on your phone, factory reset the camera, reconfigure it with another phone to connect it to the hotspot Wi-Fi, and then check if it can be configured successfully.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

1 Reply

Solla-topee

2024-08-12 09:00:21 - last edited 2024-08-22 09:40:55

Posts: 13324

Helpful: 2294

Solutions: 1903

Stories: 8

Registered: 2020-05-19

Re:Tapo TC70 not pairing -Solution

2024-08-12 09:00:21 - last edited 2024-08-22 09:40:55

@Lil_SmokestormX

Hi,
You can try the following steps and check if they help.
1. Confirm if your router's 2.4G Wi-Fi is working.

2. Check if your router has special settings, such as MAC Filtering, firewall rules, etc., that may block the camera from connecting to it. If yes, disable these features.

3. Enable a hotspot 2.4G Wi-Fi on your phone, factory reset the camera, reconfigure it with another phone to connect it to the hotspot Wi-Fi, and then check if it can be configured successfully.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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