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Tapo C200 loses connection

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Tapo C200 loses connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

K_Marchuet

2024-08-29 16:50:32 - last edited 2024-09-06 11:32:15

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Registered: 2024-08-29

Tapo C200 loses connection

2024-08-29 16:50:32 - last edited 2024-09-06 11:32:15

Tags: #Device Connectivity

Model: Tapo C200

Hardware Version: V1

Firmware Version:

Hello,

I have several C200 Tapo cameras, all very close to the router.

What I don't understand is the random disconnections of any of them, at any time, any day, and become "unavailable".

However the funny thing is:

1) that they KEEP detecting and recording to my Synology NAS.

2) I cannot see the realtime through the Tapo App.

3) I can see the realtime through the Synology Surveillance App.

That is unacceptable.

Thanks,

K.Marchuet

PS: I am not using the Tapo Cloud neither the SD recording.

1 Accepted Solution

Solla-topee

2024-08-30 10:23:12 - last edited 2024-09-06 11:32:15

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Registered: 2020-05-19

Re:Tapo C200 loses connection-Solution

2024-08-30 10:23:12 - last edited 2024-09-06 11:32:15

@K_Marchuet

Hi,
You can watch the camera's live feed or recordings through the Synology Surveillance App may because the camera is connected to the router's Wi-Fi but loses internet connection, so you can't watch the camera remotely via the Tapo app.

You can refer to the instructions below to troubleshoot.
What should I do if my Tapo smart device keeps losing connection or going offline?

And confirm the following information if the problem remains.
1. What's the LED status on the camera when the issue happens?
2. How do you recover the connection after the issue occurs?
3. When the camera is working, please go to its Device Settings>Device Info page, and tap the Wi-Fi icon to find its RSSI value.
4. You can try to change the DNS server to 8.8.8.8/8.8.4.4 on your router.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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2 Reply

K_Marchuet

LV1

2024-08-29 20:24:53

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Re:Tapo C200 loses connection

2024-08-29 20:24:53

Hello again, more info on this: Hardware version: 1.0 Firmware version: 1.3.9 Build 232019 Rel.37378n(4555) I am away band so not able to action physically on the cameras. Not visible from the app and watching the live view from the Synology web page Is somebody else suffering this annoying situation? Can anybody provide some help about which the reason can be? Thanks in advance, K.Marchuet