Tapo C200 loses connection
Hello,
I have several C200 Tapo cameras, all very close to the router.
What I don't understand is the random disconnections of any of them, at any time, any day, and become "unavailable".
However the funny thing is:
1) that they KEEP detecting and recording to my Synology NAS.
2) I cannot see the realtime through the Tapo App.
3) I can see the realtime through the Synology Surveillance App.
That is unacceptable.
Thanks,
K.Marchuet
PS: I am not using the Tapo Cloud neither the SD recording.
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Hi,
You can watch the camera's live feed or recordings through the Synology Surveillance App may because the camera is connected to the router's Wi-Fi but loses internet connection, so you can't watch the camera remotely via the Tapo app.
You can refer to the instructions below to troubleshoot.
What should I do if my Tapo smart device keeps losing connection or going offline?
And confirm the following information if the problem remains.
1. What's the LED status on the camera when the issue happens?
2. How do you recover the connection after the issue occurs?
3. When the camera is working, please go to its Device Settings>Device Info page, and tap the Wi-Fi icon to find its RSSI value.
4. You can try to change the DNS server to 8.8.8.8/8.8.4.4 on your router.
Best Regards
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- Copy Link
- Report Inappropriate Content
Hi,
You can watch the camera's live feed or recordings through the Synology Surveillance App may because the camera is connected to the router's Wi-Fi but loses internet connection, so you can't watch the camera remotely via the Tapo app.
You can refer to the instructions below to troubleshoot.
What should I do if my Tapo smart device keeps losing connection or going offline?
And confirm the following information if the problem remains.
1. What's the LED status on the camera when the issue happens?
2. How do you recover the connection after the issue occurs?
3. When the camera is working, please go to its Device Settings>Device Info page, and tap the Wi-Fi icon to find its RSSI value.
4. You can try to change the DNS server to 8.8.8.8/8.8.4.4 on your router.
Best Regards
- Copy Link
- Report Inappropriate Content
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