P100 has an error after one year
Suddenly the p 100 start blinking, an i can stop it, and i can reset it
I move it from the contact, and nothing happens, if i put it again, it starts blinking fast red and green and clicking very fast.
It´s the 3rd on in one year there is breaking down.
??
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What appliance was connected to this smart plug? The smart plug is suitable for connecting resistive load devices within the maximum load range, and does not support high-power inductive loads, such as refrigerators, air conditioners, or washing machines. Click to download manuals of Tapo P100
Long-term use of an unsupported appliance can easily lead to hardware failures in the smart plug.
If the smart plug experiences this type of hardware failure while being used in accordance with the specifications, please reach out to the retailer or local support team for warranty assistance.
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What appliance was connected to this smart plug? The smart plug is suitable for connecting resistive load devices within the maximum load range, and does not support high-power inductive loads, such as refrigerators, air conditioners, or washing machines. Click to download manuals of Tapo P100
Long-term use of an unsupported appliance can easily lead to hardware failures in the smart plug.
If the smart plug experiences this type of hardware failure while being used in accordance with the specifications, please reach out to the retailer or local support team for warranty assistance.
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@Wayne-TP There was a led strips connected, and the led use about 7 watt and nothing more.
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Wayne-TP wrote
What appliance was connected to this smart plug? The smart plug is suitable for connecting resistive load devices within the maximum load range, and does not support high-power inductive loads, such as refrigerators, air conditioners, or washing machines. Click to download manuals of Tapo P100
Long-term use of an unsupported appliance can easily lead to hardware failures in the smart plug.
Hello Wayne-TP,
I was not able to find exclusions like the ones you mentioned in any of the documents available.
In the user manual and datasheet, the operating environment is specified (temperature and humidity), and exclusions are mentioned for healthcare environments/devices and power tools - but there are NO exclusions mentioned referring to the electrical properties of the connected devices! (apart from the maximum supported power consumption).
Please specify where such appliances like refridgerators or washing machines are excluded from the list of supported devices in the documents available for end users.
Apart from that, such limitations should be placed prominently in the product details on the TP-Link homepage and in shops like Amazon where these produtcs are for sale - so far, this information is not mentioned anywhere!
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Which country are you located in and which version (device's hardware version) of user guide did you check? Please let me know and i'll report it to our relevant department to review it.
As I understand, due to the wide variety of electronic equipment, it is not possible to list all of them in the product parameter information, and, even for the same type of equipment, the type of load they use may also be different. On our website, the supported load types such as resistive loads, HP, led lights, are listed.
Your suggestion is recorded and will submitted to relevant team.
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Hello Wayne, I am located in Germany.
I own 8 P110 (HW version 1.0), one of them (which is connected to my living room TV) shows the same symptoms.
I checked all user manuals & data sheets for P100 & P110 hardware revisions 1, 1.20 & 1.60 as well the product specifications on the TP-Link website - none of them state any electrical limitations regarding load types like you mentioned. Do these limitations also apply to the P110?
Please provide some valid links to your website or documents where these limitations are specified - the link you provided in your first post is invalid.
Regards, Jochen
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Typically, if a product malfunctions during normal use, you can simply contact the support team for warranty assistance. If there are special circumstances, such as using the smart plug to control an unsupported device without realizing it, you can explain the situation to the support team. They should be able to help you proceed with the warranty process normally, especially if it is your first time.
What we want to emphasize here is to avoid repeated device malfunctions caused by the same issue—using unsupported appliances. From what I can find, the datasheet for P110(EU) 1.0 lists detailed maximum load information. However, since I am not responsible for the documents and do not know the exact description or wording of this information, I cannot locate it within all the documents. We have reported this situation to the relevant department and will suggest that they clarify this information.
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