Home

Forums

Stories

Knowledge Base

Smart Home Community > All Threads > I changed my mobile phone and can't use TapoCare.

< All Threads

I changed my mobile phone and can't use TapoCare.

partycity

2024-10-23 02:05:38 - last edited 2024-11-01 10:00:39

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-10-23

I changed my mobile phone and can't use TapoCare.

2024-10-23 02:05:38 - last edited 2024-11-01 10:00:39

Tags: #Tapo Care

Model: Tapo C210

Hardware Version: V2

Firmware Version: V2.20

Thank you for your help.

I have been using TapoCare since April 2024.
When I updated my mobile device in September 2024, I could no longer use TapoCare.
With TP-Link Japan, I was sent back and forth between phone support and email support, and the problem was not resolved.
In the end, the email support suggested that I renew my contract.
The contract is for two devices for one year, and the remaining period is until March 18, 2025, so I would like to be able to use TapoCare.
Thank you in advance.

Majima

1 Accepted Solution

Solla-topee

2024-10-23 07:54:51 - last edited 2024-11-01 10:00:39

Posts: 13654

Helpful: 2360

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:I changed my mobile phone and can't use TapoCare.-Solution

2024-10-23 07:54:51 - last edited 2024-11-01 10:00:39

@partycity

Hi,
Typically, changing the mobile phone won't affect the Tapo Care service. If you can't see the Tapo Care service on your phone after changing the mobile phone, it may be you have not logged in to the Tapo app with the correct TP-Link account.

The Tapo Care service is bound to your TP-Link account, and if you log in to the Tapo app with another TP-Link account, you can't use the Tapo Care service bound to the original account.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

1 Reply

Solla-topee

2024-10-23 07:54:51 - last edited 2024-11-01 10:00:39

Posts: 13654

Helpful: 2360

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:I changed my mobile phone and can't use TapoCare.-Solution

2024-10-23 07:54:51 - last edited 2024-11-01 10:00:39

@partycity

The Tapo Care service is bound to your TP-Link account, and if you log in to the Tapo app with another TP-Link account, you can't use the Tapo Care service bound to the original account.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Information

Helpful: 0

Replies: 1

I changed my mobile phone and can't use TapoCare.

I changed my mobile phone and can't use TapoCare.

Information

Voters 0

Tags