How to access Tapo C210 camara outside my home network

How to access Tapo C210 camara outside my home network

How to access Tapo C210 camara outside my home network
How to access Tapo C210 camara outside my home network
2 weeks ago - last edited Friday
Model: Tapo C210  
Hardware Version:
Firmware Version:

 

Hello,

 

I have a Problem.

 

C210 (v1 fw 1.3.1) works perfect in the local network,

 

no connection to the cloud.

 

With my two other cameras C100+c200 in the same network everything works fine.

 

I resetted several times with no result.

 

Thanks

Alex

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Re:How to access Tapo C210 camara outside my home network -Solution
2 weeks ago - last edited Friday

  @Alex140 

Hi,
You can refer to the instructions to troubleshoot the reported issue.
What to do if I can't control my Tapo cameras on the Tapo app?
 

Please confirm the following information if the problem remains:
  1) The LED status on the camera.
  2) The model number of your router.
  3) Send me(@Solla-topee) the camera's MAC address via a private message.
  4) Try to factory reset your camera, enable a hotspot Wi-Fi on your phone, reconfigure the camera on a different phone, connect it to the hotspot Wi-Fi, and check if you can control it remotely.

 

Best Regards

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Re:How to access Tapo C210 camara outside my home network -Solution
2 weeks ago - last edited Friday

  @Alex140 

Hi,
You can refer to the instructions to troubleshoot the reported issue.
What to do if I can't control my Tapo cameras on the Tapo app?
 

Please confirm the following information if the problem remains:
  1) The LED status on the camera.
  2) The model number of your router.
  3) Send me(@Solla-topee) the camera's MAC address via a private message.
  4) Try to factory reset your camera, enable a hotspot Wi-Fi on your phone, reconfigure the camera on a different phone, connect it to the hotspot Wi-Fi, and check if you can control it remotely.

 

Best Regards

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