Smart Home Community > All Threads > Tapo App doesn't allow to interact with Kasa smartplug on my own network, but works outside home...
< All Threads

Tapo App doesn't allow to interact with Kasa smartplug on my own network, but works outside home...

Tapo App doesn't allow to interact with Kasa smartplug on my own network, but works outside home...

Tapo App doesn't allow to interact with Kasa smartplug on my own network, but works outside home...
Tapo App doesn't allow to interact with Kasa smartplug on my own network, but works outside home...
2024-10-29 12:07:04 - last edited 2024-11-07 09:06:15
Tags: #Device Connectivity
Model: HS103  
Hardware Version:
Firmware Version: 1.0.13

Need help with this. 

 

I got an iPhone over the weekend, so I am not sure if that is the problem or if the App is the problem… 

I normally work with Tapo app for all my Kasa smart plugs and my Tapo cams. Had no issues for years. 

 

Since I'm back home with my new cell, I can't interact with my plugs (cameras work fine). When home, I get Error. Can't connect to network, but in Kasa app, I have no issue… When I'm home and I start turning on and off Wi-Fi, it seems to wake up and i can interact for a few seconds. The weird part is when I am not home (work Wi-Fi of friends), I have no issue… I did the update from this morning, but no luck.

 

I'm not sure what steps I should try or what things I should activate in my cell…

 

Thanks

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:Tapo App doesn't allow to interact with Kasa smartplug on my own network, but works outside home...-Solution
2024-10-31 11:50:49 - last edited 2024-11-07 09:06:15

  @Wayne-TP 

 

Hi Wayne. Tapo I'm on 3.7.504 and Kasa I'm on3.3.800, so the newest version.

I have an iPhone 16 max at 18.1.

It's working now, but I had to turn on the local network feature on the phone, but I don't know if we normally have to turn it on or not.

Recommended Solution
  0  
  0  
#3
Options
4 Reply
Re:Tapo App doesn't allow to interact with Kasa smartplug on my own network, but works outside home...
2024-10-31 02:05:05

  @Yahoo562 

 

What's the version of your Tapo app? Can you share a picture of the error?

 

What's the model and iOS version of your new phone? Please try to use another mobile device to control the kasa plug, see what happens.

 

Also try to delete and reinstall the app.

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#2
Options
Re:Tapo App doesn't allow to interact with Kasa smartplug on my own network, but works outside home...-Solution
2024-10-31 11:50:49 - last edited 2024-11-07 09:06:15

  @Wayne-TP 

 

Hi Wayne. Tapo I'm on 3.7.504 and Kasa I'm on3.3.800, so the newest version.

I have an iPhone 16 max at 18.1.

It's working now, but I had to turn on the local network feature on the phone, but I don't know if we normally have to turn it on or not.

Recommended Solution
  0  
  0  
#3
Options
Re:Tapo App doesn't allow to interact with Kasa smartplug on my own network, but works outside home...
2024-11-01 06:57:17

  @Yahoo562 

 

It seems like you haven't linked Tapo with Kasa. On your Tapo app, go to Me > Link Tapo with Kasa, then follow the guidance to authorize the connection between Tapo and Kasa. 

How to Add Kasa Devices to the Tapo App

 

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
  0  
  0  
#4
Options
Re:Tapo App doesn't allow to interact with Kasa smartplug on my own network, but works outside home...
2024-11-05 12:41:56
Hi Wayne Kasa and Tapo are link, since we had the option in Tapo. Looks like it's working now by accepting local network. Thanks for the help.
  1  
  1  
#5
Options

Information

Helpful: 0

Views: 277

Replies: 4

Tags

Device Connectivity
Related Articles
Kasa Devices and Tapo App
839 0
Tapo L610 with kasa smart app?
321 0
Very Strange Kasa App - Scheduling Feature
846 0
Kasa Thermostats in Tapo app
3005 7
Kasa plug schedule fails with wifi down?
1057 0
Unable to connect to Kasa Smart Plug via tp-link
169 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.