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Smart bulb L530 couldn't be able to track remotely after internet outrage

Abimaran

a week ago - last edited Friday

Posts: 1

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Registered: 2024-10-31

Smart bulb L530 couldn't be able to track remotely after internet outrage

a week ago - last edited Friday

Tags: #Remote Control

Model: Tapo L530E

Hardware Version: V3

Firmware Version: 1.1.9

I have two Tapo L530 smart bulbs, I configured them through the app. Things were ok. I had to travel abroad and my internet connection was lost from my ISP and reconnected the next day. After that, I'm not able to track the bulbs remotely.

What could be the reason? The app says the devices are offline, but I have CCTV (different vendor - HikVision) with the same WiFi network and they are alive, only the smart bulbs are offline according to the app.

Could anyone please let me know because I'm abroad and no longer able to switch on the lights?

1 Accepted Solution

Wayne-TP

a week ago - last edited Friday

Posts: 3453

Helpful: 654

Solutions: 939

Stories: 12

Registered: 2020-06-23

Re:Smart bulb L530 couldn't be able to track remotely after internet outrage-Solution

a week ago - last edited Friday

@Abimaran

This network interruption may prevent the smart bulb from reconnecting to the cloud, and it could also be an issue with the Wi-Fi connection. We suggest trying to restart the router and see if the bulb can reconnect. If that doesn’t work, you may need to power cycle the bulb.

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More troubleshooting suggestions for Cannot use the Tapo app to control my smart devices

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

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Wayne-TP

a week ago - last edited Friday

Posts: 3453

Helpful: 654

Solutions: 939

Stories: 12

Registered: 2020-06-23

Re:Smart bulb L530 couldn't be able to track remotely after internet outrage-Solution

a week ago - last edited Friday

@Abimaran

——————

More troubleshooting suggestions for Cannot use the Tapo app to control my smart devices

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.

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Smart bulb L530 couldn't be able to track remotely after internet outrage

Smart bulb L530 couldn't be able to track remotely after internet outrage

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