KE100 Kasa Smart Thermostatic Radiator Valve with stuck battery door

KE100 Kasa Smart Thermostatic Radiator Valve with stuck battery door

KE100 Kasa Smart Thermostatic Radiator Valve with stuck battery door
KE100 Kasa Smart Thermostatic Radiator Valve with stuck battery door
Saturday
Model: KE100 KIT  
Hardware Version: V1
Firmware Version: 2.8.0 Build 240202 Rel.135229

Hi, one of my KE100 Kasa Smart Thermostatic Radiator Valve has a stuck battery door. Using the tool provided the battery cover moves very slightly to unlock and then very slightly back to lock but not enough to release the door. I have applied all the pressure I can with the unlock tool provided without luck.

I have replaced the batteries in many other KE100's and this is the first time I have come across this problem.

Is there a recommended way to release the door?

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Re:KE100 Kasa Smart Thermostatic Radiator Valve with stuck battery door
20 hours ago

  @KuroPhoenix 

 

Please ensure that you are not twisting the battery cover in the wrong direction. Check the marks on the battery cover carefully. 

 

Can you take a video of this problem? Share the video link here or send it to me privately through message.

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