Tapo app bugs - no thumbnail preview and playback issues on Android 14

Tapo app bugs - no thumbnail preview and playback issues on Android 14

Tapo app bugs - no thumbnail preview and playback issues on Android 14
Tapo app bugs - no thumbnail preview and playback issues on Android 14
Yesterday - last edited 22 hours ago
Model: Tapo C220  
Hardware Version: V1
Firmware Version: 1.2.1

Motorola G84, Android 14, Tapo app updated.

 

When using high resolution recordings (QHD), event recordings show thumbnail preview (1st pic), but downloaded recordings show no thumbnail preview (2nd pic). In both cases, the Tapo app plays them. The issue: the Photos app (official Google Gallery app) shows the downloaded recordings, also without thumbnail preview. Playback in Photos app fail with "Can't play video error". I am unable to share the downloaded recordings via WhatsApp, because of not supported format.

 

When in low quality mode (360p) there are no issues.

 

Later edit: the app works ok on Motorola E7 Power (Android 10). Same Tapo version 3.7.522, same camera.

 

 

 

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Re:Tapo app bugs - no thumbnail preview and playback issues on Android 14
19 hours ago

  @CiTro 

Hi,
On your Motorola G84, please refer to the following steps to collect the app log for further analysis.
1. Use the Tapo app to try to reproduce the problem. 

2. After the problem is reproduced, go to APP > Me> Help & Feedback, select your devices/select others > Feedback, check the "Send APP Logs" and send feedback to us.
Please let me know after you send the feedback.

Best Regards

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