Camera set up
I have having trouble setting up 2 x C310 camera's. Both are hard wired ( ethernet cable ). They continually have a flashing red / green light - it fails to go to solid amber. I have tried resetting each camera and also powering off / on. I have another C310 ( wi-fi ) which was set up some time ago and is working ok.
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Hi,
Currently, I'm not sure if the problem is on the camera, ethernet cable, or the front router that the camera is connected to, so it's suggested to disconnect the ethernet cable from the camera and then connect a PC/laptop to that ethernet cable to confirm.
If the problem is on the front router or ethernet cable, replacing the camera won't solve the issue. It's recommended to do the test before you get a replacement.
For the warranty service, you can contact the retailer or local team to check if your camera is under warranty.
Best Regards
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Hi,
If the camera has a flashing red and green LED, it means the camera is ready to be configured. You can refer to the instructions below to set up the camera.
Tapo Smart Camera Unboxing and Setup Video Tapo C310
If you fail to configure the Tapo C310, please refer to the instructions below to troubleshoot.
What should I do if I fail to configure Tapo Camera?
Best Regards
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Thank you for your reply. I have checked the video you sent and the other instructions. These are things i have tried many times and the problem persists. The light on the camera stays at flashing red / green and will not go to solid amber.
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Hi,
If the camera's LED does not change when an ethernet cable is connected, it may be that the ethernet connection is not working.
Please disconnect the camera to the ethernet cable, connect the same cable to a PC/laptop, and then test if the PC/laptop has an internet connection. If yes, what IP address is on the PC/laptop?
Best Regards
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i am sorry but your reply is obviously completely wrong. To suggest the ethernet cable is at fault ( there is a separate cable for each camera ) with BOTH camera's is completely stupid. It appears to me that both camera's ( that were supplied together in the same package ) are faulty. You should be replacing these camera's free of charge.
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Hi,
Currently, I'm not sure if the problem is on the camera, ethernet cable, or the front router that the camera is connected to, so it's suggested to disconnect the ethernet cable from the camera and then connect a PC/laptop to that ethernet cable to confirm.
If the problem is on the front router or ethernet cable, replacing the camera won't solve the issue. It's recommended to do the test before you get a replacement.
For the warranty service, you can contact the retailer or local team to check if your camera is under warranty.
Best Regards
- Copy Link
- Report Inappropriate Content
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