Infrared mode doesn’t switch to day mode

Infrared mode doesn’t switch to day mode

Infrared mode doesn’t switch to day mode
Infrared mode doesn’t switch to day mode
3 weeks ago - last edited 2 weeks ago

My C320WS hw2.0 sw1.1.15 is stuck in infrared mode. With bright daylight I still get black & white pictures. I can force the camera to display color images by selecting the color mode but then the two LEDs are always on. Also in smart mode I get color images when the LEDs are switched on after something is detected. I have plenty of other C320WS cameras that automatically switch between infrared and color mode depending on the amount of light available. This one refuses to do so. Any suggestions ?

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Re:Infrared mode doesn’t switch to day mode-Solution
3 weeks ago - last edited 2 weeks ago

  @WDH-Spain 

Hi,
Please go to the camera's Live View page and then check if the mode is set to Night mode.

If so, change the mode to Auto, and then the camera will switch between the Day mode and Night mode according to the light conditions.
Best Regards

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Re:Infrared mode doesn’t switch to day mode-Solution
3 weeks ago - last edited 2 weeks ago

  @WDH-Spain 

Hi,
Please go to the camera's Live View page and then check if the mode is set to Night mode.

If so, change the mode to Auto, and then the camera will switch between the Day mode and Night mode according to the light conditions.
Best Regards

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