C500 camera

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C500 camera

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C500 camera
C500 camera
2025-02-28 05:48:15 - last edited 2025-07-17 07:24:27
Model: Tapo C500  
Hardware Version:
Firmware Version:

Hi have a tapo c500 camera, everything works fine except I've noticed that the camera doesn't seem to track any motion during the night. I'm receiving notifications after midnight but at some time after it doesn't seem to pick things up. I've moved in front of the camera at around 5am and it doesn't track me or send a notification but a few hours later it seems to work

I think I have my recording schedule on constant and other settings to always....

Any ideas,  thanks

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Re:C500 camera-Solution
2025-03-03 09:44:47 - last edited 2025-07-17 07:24:27

  @Darren29 

Hi, 
It's suggested that you go to the Tapo app > Smart Action > Automation page to check if you have added automation entries to turn on/off the camera's privacy mode or motion tracking feature according to the time. If so, remove the automation entries for a try.
Best Regards

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Re:C500 camera-Solution
2025-03-03 09:44:47 - last edited 2025-07-17 07:24:27

  @Darren29 

Hi, 
It's suggested that you go to the Tapo app > Smart Action > Automation page to check if you have added automation entries to turn on/off the camera's privacy mode or motion tracking feature according to the time. If so, remove the automation entries for a try.
Best Regards

Recommended Solution
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