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Motion Detection Notification but no recordings

Motion Detection Notification but no recordings

Motion Detection Notification but no recordings
Motion Detection Notification but no recordings
a week ago
Tags: #Motion Detection #Live View #Notification
Model: Tapo C420S2  
Hardware Version: V1
Firmware Version: 1.3.1

None of my c420 or my D230 are recording motion,  I get notifications that there is motion detected, but nothing is recorded, this all worked until a couple of days ago.

Also live view has also stopped working recently, it use to work just took ages, now it looking like it is doing something the just show "Retry".

Anyone got any ideas, I have contacted Technical Support twice with videos but no response...

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#1
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4 Reply
Re:Motion Detection Notification but no recordings
a week ago
Anyone??
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#2
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Re:Motion Detection Notification but no recordings
Thursday

  @JonKong 

 

Try to restart the hub and format the sd card. 

 

Do you see the events listed on the playback page? The videos can't be played? Or is it empty on the playback page?

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
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#3
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Re:Motion Detection Notification but no recordings
Yesterday

  @Wayne-TP yeah that was no help at all.  I even bought a new micro sd card, but still nothing.  Well not strictly true I get the occasional 0:00 "video" on one of the cameras but nothing on the other.  Also nothing recorded from the D230 doorbell, all devices are scheduled to record 24/7 so it's not that...

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#4
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Re:Motion Detection Notification but no recordings
Yesterday

  @JonKong 

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. 

 

If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
 

▶ Landscape Mode - Tapo App for Pad ▶ Share Your Pet Story. Win Free Tapo Care! ▶ Smart Action 2.0 Explore and meet the next level home automation.
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#5
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Helpful: 0

Views: 108

Replies: 4

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Motion Detection Live View Notification
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