Brand new D210 Doorbell has stopped connecting to the Wifi AFTER a firmware upgrade
Received my brand new D210 and started following the instructions to install it.
Installation Steps
- Turned on Doorbell by pressing the reset button
- Connected my mobile phone Wifi onto the Doorbell network
- Add device on the Tapo App
- Tapo App found the doorbell and added it
- Tapo App asked for Wifi network. I selected my 2.4GHz network and entered the password
- Doorbell announces 'Connecting to Wifi' and Wifi connected after a few minutes
- Doorbell is now installed and online on the TAPO App
- Opened doorbell from app and I continued and completed the setup process SUCCESSFULLY
- After setup was completed, I went to update the settings
- Firmware Update notification popped up
- Accepted Firmware update
- After about 5 minutes, Doorbell started flashing red and green again
- After about 10 minutes, Doorbell is still flashing red and green
- Checked the TAPO App and it is showing Doorbell as offline
- Left it alone for another 10 minutes and everything remains the same
Since nothing is happened, I assumed firmware update requires the installation to be done again so I started the whole process again
Reinstallation steps
- Removed installed doorbell from TAPO App
- Removed and forget the TAPO doorbell network from my mobile wifi
- Reset the doorbell by pressing the reset button for 5 seconds
- Open mobile wifi and connect to the TAPO Doorbell network again
- On the TAPO App, click on Add Device, found the doorbell and added it
- Selected my 2.4GHz wifi network and entered the SAME password
- Doorbell announces 'Connecting to Wifi'
- After about 15 seconds, Doorbell starts showing a solid amber light before flashing red
- Tapo App show 'Pairing to device'
- After a few minutes. TAPO App shows pairing failed
- Doorbell shows a solid amber light before flashing red
- After about 10 minutes, doorbell suddenly announces 'Wifi password is incorrect'
- Thinking I must have accidentally entered the wrong password, I went through the whole reinstallation steps AGAIN
- Unfortunately, the same problem occurs 'Wifi password is incorrect'
Troubleshooting Steps
- Removed Wifi from my existing devices, tablets and reinstalled on Wifi with the same password successfully. Confirmed password is correct and NOT CHANGED
- Checked Wifi password on the modem router. Confirmed password is the same and NOT CHANGED
- Restarted my modem router and tried installing the doorbell again but same problem 'Wifi password is incorrect' even though it is NOT CHANGED
- I RESET my modem router, setup my entire network again with a BRAND NEW password. Reconnected all my existing devices SUCCESSFULLY with the new password. BUT the same problem occurs ONLY with the doorbell and it kept saying 'Wifi password is incorrect'
- There is no shut down button for the doorbell so I left it alone for about 20 minutes and it eventually turned off. I then pressed the reset button again, tried the entire setup/installation process but still the same problem occurs 'Wifi password is incorrect'
- I finally stopped and send my steps to technical support and got a AUTOMATED reply email within 10 minutes with more troubleshooting steps BUT it is NOT EVEN RELATED TO THE D210 Doorbell!
So now I am here in the forums. Reading through similar issues but NONE could fix my problem. I can only assume my D210 doorbell camera is somehow 'bricked' from the firmware update. Hopefully someone has encountered this same issue, I know someone has but their solution did not work. Greatly appreciate if TAPO Support can figure out a appropriate solution for me. Thank you.
