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Hardware Version : Not Clear

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ISP :

Hi,

so i have many problems with this camera. Also the good news, the camera is working and i can see the video on the TP-Cloud and TP-Link Camera Control. But in Camera Controll Program I can't get record the Video. In TP-Cloud work it!? But I want to recording my video with the Program. What can I do?
The next problem is: I want to connect the Camera with the program "iSpy" but it doesn't work. I had read the install Guide here, but I have no connection.
Can anybody help me please???